Job Description

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Job Title

PA Workforce Coordinator

3 roles available - West Cornwall, Central Cornwall, North and East Cornwall

Salary

16,554.05 per annum which is pro rata the FTE of 24,500 per annum

Duration

Permanent subject to funding

Place of work

Hybrid - Home working & office based in localities once premises sourced.

Working hours

Part time - 25 hours per week

9:30am - 2:30pm

, Monday to Friday (25 hours per week)

On-call:

Every 3rd week, paid an additional 80/week to hold the out-of-hours mobile phone.
Responsibilities include confirming all PAs have checked out of final visits (4-6pm) and any weekend visits have been attended and logged.

As part of disAbility Cornwall's charitable services, The PA Collective provides Personal Assistants (PAs) across a wide range of services. Working with the NHS, Adult Social Care, and local organisations, we maintain a qualified, reliable bank of PAs supporting hospital discharge, community reablement, and long-term care.

Through our trading arm, The Inclusion Hub CIC, we're building a dynamic, person-centred workforce connecting people in local communities with those seeking support. We're committed to a carbon-zero future and delivering sustainable, community-driven solutions that benefit both people and place.

About the Role:

We're seeking three proactive, community-focused PA Workforce Coordinators to cover different areas of Cornwall. Working collaboratively as part of The PA Collective team, you'll ensure people seeking support are matched with skilled, compassionate Personal Assistants (PAs) who share our person-centred values.

This role combines workforce coordination and supported recruitment, guiding both employers and PAs through each stage--from vacancy promotion and candidate matching to scheduling, compliance, and ongoing support. As the local "go-to" contact for your area, you'll ensure quality, responsiveness, and strong communication across the PA network.

Key Responsibilities

PA Workforce Coordination

Match PAs to client requests, ensuring alignment in skills, values, and location.

Monitor PA attendance and check-ins through the digital system, addressing issues promptly.

Coordinate daily staffing and availability to meet local demand.

Maintain accurate records of PA allocations, hours, and incidents.

Collate monthly payroll data for finance processing.

Uphold safeguarding, confidentiality, and compliance at all times.

Supported Recruitment

Support Direct Payment and self-funding clients in recruiting their own PAs.

Draft and promote inclusive, person-centred job adverts tailored to client needs.

Collaborate with marketing to share vacancies via social media and community channels.

Guide clients through shortlisting, interviewing, and selecting candidates.

Use Skills for Care and other best practice tools to provide recruitment guidance.

Liaise with Adult Social Care teams on rates, reviews, and client support requirements.

Quality & Development

Gather feedback from clients and PAs to drive service improvement.

Support PA induction, training coordination, and participation in PA Collective Forums.

Identify training and development needs to ensure high-quality service delivery.

Contribute to local workforce planning and recruitment campaigns.

Essential Skills & Attributes

Strong coordination and organisational skills, able to manage multiple work streams.

Experience in workforce planning, recruitment, or staff scheduling (health, care, or VCSE sector desirable).

Excellent communication, relationship-building, and problem-solving skills.

High attention to detail and accuracy in data, records, and reporting.

Understanding of safeguarding, confidentiality, and equality principles.

Confident working independently within a collaborative, multi-agency team.

Commitment to inclusion, empowerment, and promoting independence.

About Us

The Inclusion Hub CIC, established by disAbility Cornwall & Isles of Scilly, extends our commitment to inclusion, empowerment, and innovation across health, social care, and community settings. We work in partnership with the NHS, Adult Social Care, and a wide range of voluntary, community, and social enterprise (VCSE) organisations to deliver services that promote independence, wellbeing, and equality.

At the heart of The Inclusion Hub is The PA Collective--a growing network of qualified Personal Assistants providing flexible, person-centred support across Cornwall and the Isles of Scilly. From hospital discharge and community reablement to ongoing lifestyle and wellbeing support, The PA Collective connects people with trusted professionals who share their values, interests, and goals.

Together, we're building a sustainable, inclusive workforce that strengthens communities, supports self-directed living, and contributes to a carbon-zero, community-driven future for Cornwall--creating meaningful local employment that empowers people to thrive where they live.

Our Values

Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviors as we work together towards our vision of 'A fully inclusive society, with equity of opportunity for all':

Our passion for equity - inspiring each other and demonstrating fairness, commitment, and accountability.

Respect for self and others - being open minded, reliable, and approachable, acting with integrity in everything we do.

Being supportive - having an inclusive, positive, and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity. We welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities.

Benefits

- Working as a member of a great, dynamic and focused team, within an Investor in People Gold Standard Organisation

- Training and development opportunities

- Generous annual leave allowance of 31 days in the first year and increasing year on year until a maximum of 43 days.

- A day off on your birthday.

- Employee Assistance Programme

- A great work life balance culture.

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

This is a great opportunity to join a new service and be part of a team who are providing an alternative model of assistance to people with support needs, to alleviate the current pressures on our health and care system.

How to apply:

Copy and paste into browser

https://forms.monday.com/forms/69988a150fe1d351a6e7850902bee264?r=use1

Select the position you are applying for PA Workforce Coordinator and the locality you would be applying to work in.

Complete the application form.

Interview dates: Arranged as suitable candidates are identified.

Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.

Applicant Equity, Diversity and Inclusion Monitoring Form:

As an organisation we want to surpass the aims and commitments set out in our Equity, Diversity and Inclusion Policy. This includes following the appropriate equalities laws, including the Equality Act 2010, building an accurate picture of our workforce, monitoring our diversity and inclusion efforts, and striving to continuously improve. Completing the form is voluntary and anonymous. The information provided will be kept confidential and separate from the recruitment selection process. The information is only used for monitoring purposes.

https://forms.office.com/pages/responsepage.aspx?id=rB_9RMzUa0-0jOf13mStekDcszBr62BPpz4THxSFxVBUOVVKVVUyWDFMWkxETkJETFNBTDZXSFVSQiQlQCN0PWcu&route=shorturl

Job Type: Part-time

Pay: 16,554.05 per year

Expected hours: 25 per week

Benefits:

Work from home
Work Location: Hybrid remote in Cornwall TR27 4QZ