Job Description

Key Responsibilities Personal Assistant Duties (40%) Proactively manage the Practice Manager's diary, including scheduling meetings, appointments, and prioritising commitments Prepare and distribute agendas, minutes, and action points for practice meetings (clinical, governance, and staff meetings) Draft and proofread correspondence, reports, and presentations on behalf of the Practice Manager Act as a confidential liaison between the Practice Manager and staff/patients/external organisations Assist with HR processes including recruitment coordination, onboarding, and maintaining staff records Support practice projects, policy updates, and quality improvement initiatives Handle sensitive information with absolute discretion in accordance with GDPR Practice Administration (60%) SystmOne Operations: Process patient registrations, deductions, and record updates efficiently Manage workflow tasks including coding, document management, and referral processing Generate and analyse practice performance reports as required Maintain data quality through regular system audits and clean-ups Operational Support: Coordinate administrative workflows between clinical and non-clinical teams Manage practice communications including NHS mail, patient queries, and ICB/NHS liaison Maintain practice policies and ensure compliance with CQC standards Assist with staff rota coordination and leave planning Oversee stock control and ordering of practice supplies Provide cover for reception duties during staff shortages as needed Quality & Compliance: Support preparation for CQC inspections and ongoing compliance Assist with clinical audits and data collection Maintain confidentiality in line with information governance requirements