Job Description

Job description
We are looking for an enthusiastic and positive individual who is customer focused and committed to delivering an excellent and effective service.



Specifically, we are looking for a part time (22.2 hrs pw over 3 days) PACE Officer who will be responsible for administering a range of income collection related tasks in the Council's Enforcement Team.



For this role you will need a range of income collection skills and experience including: -


Experience of pro-actively contacting customers to negotiate payment of debts and managing challenging discussions. Experience of performance management. Excellent skills including proficiency in the use of Excel and Word. Experience of supervising a team that have targets to achieve

This varied and challenging role requires a keen commitment to teamwork, exceptional communication and customer care skills and the ability to liaise effectively with a wide range of internal and external stakeholders.



All successful candidates will be required to complete a Basic DBS check.



If you are enthusiastic and have the necessary skills, knowledge, and experience to join our team we would like to hear from you.



Please carefully read the job description and person specification for this post before completing your application and if you would like to find out more about the post, please contact Sam Bexon on 0114 205 6247 (email: - samantha.bexon@sheffield.gov.uk)



We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.



It is a great time to join us and we welcome your application.



Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.



We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.



Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.



If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.



Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our New job evaluation process to be introduced at Sheffield City Council | Sheffield City Council

Job details

---------------


Job reference
REQ003904
Date posted
08/12/2025
Application closing date
11/01/2026
Location
Sheffield
Salary
Grade 6 33,143 - 37,820 Pro Rata
Package
1 Temporary until 31/01/2027
Contractual hours
22.2
Basis
Blank
Job category/type
Revenues and Benefits