Job Description

Join our team as we unveil Sutton's inaugural Padel Tennis venue.

Customer and Community Engagement:

Ensure exceptional visitor satisfaction. Build and nurture strong relationships with both prospective and existing customers. Collaborate with local organizations to support S3's social impact initiatives. Address customer concerns and ensure a positive experience for all visitors.

Team Collaboration:

Work effectively with the venue team and head office. Contribute to the growth and development of the padel player community in Sutton. Partner with colleagues from other venues and organizations as needed.

Operational Support:

Assist in daily operations, upholding the highest standards of customer service. Conduct daily compliance checks and ensure adherence to policies and procedures. Help create and implement lesson plans and Sutton's session timetable. Provide feedback and guidance to monitor customer progress. Support the organization and execution of tournaments. Assist in the maintenance and upkeep of venue grounds, property, equipment, and facilities. Manage assigned administrative tasks efficiently. Ensure compliance with health and safety standards, implementing and monitoring safety protocols.

Business Management and Development:

Collaborate with the Venue Manager and Director of Operations to drive continuous improvements in venue offerings based on feedback, market trends, and stakeholder input. Actively promote sales and court occupancy. Help cultivate a vibrant and thriving padel community within the venue. Ensure that the venue and facilities are clean and well-organized. Assist in organizing and selling corporate and private events, while building connections with local schools and organizations. Support venue marketing efforts, including social media engagement, in collaboration with the marketing team to boost brand recognition and drive revenue. Contribute to the development of an operations manual for efficient venue management. Work with sponsors and partners to enhance the site.

Coaching Responsibilities:

Conduct sessions according to the established program timetable, ensuring classes start on time. Ensure effective and efficient session operations, including equipment setup and takedown. Maintain qualifications, licensing, and ongoing training requirements. Program and develop the venue coaching schedule. Oversee the training and development of club activators. Provide one-on-one coaching to customers. Organize and lead both group and individual coaching sessions.
Job Types: Full-time, Part-time

Pay: 35.00-45.00 per hour

Expected hours: 5 - 12 per week

Work Location: In person

Reference ID: PADEL COACH