Job Description

St Giles Trust seeks Pantry Volunteers to support community pantry operations across London locations. Volunteers will assist with stock handling, customer service, and light-touch support, promoting inclusivity and dignity. Applicants should demonstrate food hygiene knowledge, teamwork, and commitment to safeguarding. Travel expenses and benefits are provided. Application deadline: 31st July 2025.

Responsible to:

Pantry Coordinator

Responsible for:

Supporting the Pantry

Hours:

Flexible, minimum 4 hours per week.

Grade:

Volunteer

Location:

Camberwell (SE5), North Kensington (W10), South Kensington (SW3), Islington (N7), or Hackney (N16)

Holiday:

Salary:

Volunteer

Application Deadline:

Thursday, 31st July 2025 at 11.00pm
Interviews to be scheduled on 15th August 2025.




Please note this role requires Enhanced DBS check
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.


You will be part of a comprehensive Pantry service delivering across St Giles Trust that is mindful of, and promotes the organisation's Vision, Mission, Values and strategic aims.


We are recruiting for volunteers at Camberwell (SE5) North Kensington (W10), South Kensington (SW3), Islington (N7) and Hackney (N16), with reasonable travel expenses paid. After your shift, you will also be entitled to a free shop in line with the membership rules of our members.


As a Pantry Volunteer, you will support the day-to-day operation of a community pantry at one of our London locations. You will work alongside the Pantry Coordinator and other volunteers to help create a welcoming, dignified, and well-managed space for local members. Tasks will include stock handling, customer service, and light-touch support such as signposting and meal planning tips.

(1) Key Deliverables

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Support the daily running of the Pantry service. Help keep the shop clean, stocked, and presentable. Comply with all food safety, health and safety, and manual handling policies. Ensure food is labelled correctly and within date. Greet and assist Pantry members, offering respectful and confidential support. Help customers select items and complete basic forms. Occasionally offer meal planning tips and cooking advice on a budget. Assist with deliveries and food storage. Uphold a warm, inclusive, and dignified atmosphere for all visitors.

(2) Person specification

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Knowledge and Experience

Knowledge of basic food hygiene and stock rotation principles. (A) Knowledge of anti-discriminatory working practices, and the implications of both within the working environment. Practical application of diversity awareness and unconscious bias in employment.(Desirable) Knowledge of and commitment to safeguarding practices and policies, and an ability to promote safeguarding among vulnerable clients and colleagues. (A) Previous experience of working within a retail and customer-facing role. #

Skills and Abilities

Ability to be a flexible and co-operative member of a team. (A) Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular barriers faced by people with lived in experience. (A) Good communication skills. Self-motivated and enjoys working within a team. #

Attitude

Respect for the values and ethos of St Giles Trust. (A) Personal and professional integrity. Positive attitude towards staff and our members. Emotionally resilient.

(3) About Us

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In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

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1.

Click HERE to download

the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Thursday, 31st July 2025 at 11.00pm.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.