Job Description

About Trade Insulations:

Trade Insulations is a growing online company dedicated to delivering high-quality insulation products and exceptional service to clients across the UK. We're looking for a proactive and organised individual to join our team as a Personal Assistant / Office Administrator to support the directors and manage day-to-day office operations.

Key Responsibilities:

Personal Assistant Duties:

Provide daily administrative support to the company directors Manage diaries, appointments, and scheduling Prepare correspondence, reports, and documents as required

Office Administration:

General office management duties, including maintaining office supplies and ensuring a tidy work environment Processing and sending off orders accurately and efficiently Filing, record keeping, and data entry Handling incoming and outgoing mail

Customer & Telephone Support:

Answering incoming telephone calls in a professional and friendly manner Handling client queries, providing updates, and directing calls to relevant departments Maintaining a positive relationship with customers and suppliers

Social Media & Marketing Support:

Assist in managing and updating company social media accounts (Instagram, LinkedIn, Facebook, etc.) Help create and post basic content for marketing and promotional purposes Monitor engagement and respond to social media enquiries

Problem Solving:

Deal with unexpected challenges efficiently and calmly Take initiative to resolve issues within the office or with customer orders Work collaboratively to find solutions and improve workflow

Requirements:

Previous experience in an administrative or PA role (at least 2 years) Excellent communication and interpersonal skills Confident telephone manner and strong client service abilities Strong organisational and time-management skills Good knowledge of Microsoft Office (Word, Excel, Outlook) Basic understanding of social media platforms and content posting Ability to multitask and work independently with minimal supervision Proactive approach to problem solving

Desirable:

Experience in the construction or trade sector is an advantage Familiarity with CRM systems or order management software

What We Offer:

Starting salary of 22,500 per annum A supportive and friendly work environment Opportunities for progression and further training On-the-job experience supporting company directors
Job Type: Full-time

Pay: From 22,500.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday No weekends
Experience:

Office Admin: 2 years (required)
Language:

English (required)
Work Location: In person

Reference ID: Personal Assistant / Office Administrator