Job Description

We are looking for an experienced personal injury case handler to join our claimant injury department based in Bristol. The successful applicant will be responsible for their own caseload involving a wide variety of injury claims including vulnerable road users such as cyclists, pedestrians and motorcyclists and minor to moderate head injury claims.


A combination of office and home working will be required. The successful candidate will be required to work from our Bristol office 2 days a week. On the days that you are not working in the Bristol office, you will be working from home.



Efficiently and effectively running own caseload of personal injury claims; Pursuing claims up to a value of 25,000.00 through and outside of the MOJ Portal including pre-and post-litigation stages making full use of our case management system; Complying fully with agreed service standards; Communicating with clients, insurers, expert witnesses and solicitors; Attending and participating in weekly risk assessment meetings; Managing expectations of clients & effectively deal with any complaints that arise in line with Company policy; Attending and participating in weekly risk assessment meetings; Any other duties as required


Experience of handling a claimant injury caseload; Working knowledge of MOJ Portal processes; Experience of pursuing claims allocated to the Fast Track; Knowledge of a Case Management System; Ability to work to strict Service Level Agreements; Technical proficiency in claims handling including litigation; Excellent written and verbal communication skills; Ability to analyse and research legal issues; Ability to organise and prioritise work; Ability to work as part of a team; Law degree, CILEx or equivalent qualification desirable but not essential.


A successful offer of employment is subject to a basic credit check & a basic DBS check.


Lyons Davidson is a national law firm providing legal services to businesses and individuals.


We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.