Job Description

The C and L Group. Our organisation proudly incorporates www.candlinvestigations.co.uk and www.candlcollections.co.uk, partnering with leading household names. As an Account Manager, you will serve as the primary point of contact for our clients' customers who are facing financial difficulties, and you will play a key role in resolving disputes under the FCA and FOS frameworks.

Experience in a similar environment is essential for this role. A law degree or a similar insurance qualification would be beneficial. along with natural problem solving skills Our vibrant workplace is located in an excellent area near the Harbour, offering a fantastic work environment.

We have a rigorous referencing process, which includes credit and criminal record checks. Therefore, please provide a brief cover letter explaining why you should be considered for this position when applying.

Responsibilities of the Role:

Provide support to the Legal, Collections, and Investigation business.

Conduct outbound calls, send emails, and texts to customers regarding outstanding matters

Assist customers in financial difficulties and resolving Disputes, ensuring fair treatment.

Manage client accounts.

Refer matters for legal action and prepare necessary bundles.

Set up Direct Debits and handle payments.

Follow up on missed payments and reset Direct Debits.

Handle 20-50 outbound and inbound calls daily.

Perform general office duties, including photocopying and scanning.

Qualities We Are Looking For:

A proven track record of resolving customer queries and providing exceptional support.

Ability to deliver first-class customer service consistently.

A natural inclination to exceed targets.

Passion for personal performance and development.

Dedication to placing customers at the heart of our operations.

Excellent communication skills, both oral and written.

Ability to use all Microsoft packages, including basic Excel.

Strong phone contact handling skills and active listening abilities.

Familiarity with CRM systems and practices.

Customer-oriented with the ability to adapt to different character types.

Multi-tasking, prioritisation, and effective time management skills.

Proven phone experience

Some legal understanding would be advantageous.

What We Offer:

A five-year plan to transform our work and client service approach, with your help.

A competitive basic salary, with the potential for additional earnings through our uncapped bonus scheme.

Newly refurbished offices.

A staff discount scheme.

An attractive bonus package.

Increased annual leave after one year of service.

Staff fundays and wellness days.

Job Types: Full-time, Permanent

Salary: Competitive

If you are a skilled or semi-skilled customer service professional with FCA or FOS experiance and committed to excellence, we would love to hear from you.

Job Types: Full-time, Permanent, Fixed term contract

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Gym membership Health & wellbeing programme On-site parking Sick pay
Application question(s):

Why do you want to leave your current role if you are working
Education:

GCSE or equivalent (required)
Experience:

phone: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Location:

Eastbourne BN23 (required)
Work Location: In person