Job Description

Job Summary

An exciting opportunity to join a brand new business and a growing team. The successful candidate will work within the team on a variety of tasks including initial client calls, onboarding new clients and setting up their new case, general office administration and assisting with chaser phone call and correspondence. You must have excellent organisational and communication skills, a strong focus work ethic and be eager to work as part of and contribute to the general success of the team. You will also assist team members and management as and when required.

We handle pre-dominantly road traffic personal injury claims.

Core Responsibilities

First response:

Answering/calling out on all incoming claims referrals from insurer partners and customers.

Recording all claim details and information onto the Case Management System

Deliver excellent customer service to all clients

Communicate both internally and externally via Microsoft Outlook

Providing advice on the claim process to customers

Gathering information such as receipts, photographs or valuations

Referring doubtful, complex or high-value claims to a Solicitor

Gathering information on new claims referred to the department

Assisting with scanning, of mail, correspondence and documents and allocating to the correct files

File Management:

Working with the Case Management System (CMS) and Excel to create new cases, entering case details accurately and filing daily correspondence

Using the CMS and Excel to search and maintain client details, ensuring all MI is kept up to date

Dealing with file requests made by staff and Partners.

Conducting chaser telephone calls to clients, GP surgeries, hospitals, payroll departments and insurance companies

Communicating with colleagues via Teams and Microsoft Outlook

General administrative duties Full training will be provided.

Person Specification

Essential

Commitment to delivering excellent client care for each of our clients

Excellent communication skills and confident telephone manner and letter and email correspondence

Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care.

Good attention to detail and strong organisational skills.

Desirable

Energetic and motivated team player with the ability to meet deadlines and work within a team

Maintains a positive attitude, self-motivated and uses own initiative.

Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.

Takes opportunities to develop and passionate about developing your career in personal injury.

About Minster Law Scotland

We're proud to be part of Minster Law, a leading personal injury law firm that exists to create outcomes that matter for clients, partners, and the local community. Since 2006, they've supported over 800,000 people who have been injured in road traffic accidents, biking accidents, or accidents at work. We're privileged to work alongside them to support our clients through one of the toughest points in their lives and get them the resolution and rehabilitation they deserve.

This is an exciting opportunity to join a brand-new business and a growing team

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

Final note

The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.

Please continue to follow us on LinkedIn for more opportunities.

Job Types: Full-time, Permanent

Pay: 23,325.00-35,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance On-site parking Paid volunteer time Referral programme Sick pay Work from home
Schedule:

Monday to Friday No weekends
Work Location: In person