Job Description

Why join us?:

Join DWF's high-profile Lender Services team in Manchester as a Paralegal (Department Float) and gain exposure across multiple specialist areas, including Collections, Enforcement, ROG, and Monies. You'll work with some of the UK's largest vehicle finance lenders, developing a broad skillset while supporting different teams where needed. This role offers hybrid working and a weekly alternating shift pattern of

Mon-Fri, 8:00-16:30 or 9:30-18:00

, giving you flexibility alongside professional growth in a dynamic environment.


Responsibilities:

As a Department Float, you'll provide adaptable paralegal support across all areas of Lender Services, assisting fees earners and other qualified individuals with case preparation, legal documentation, and day-to-day case management. You'll review files, decide on the most appropriate course of legal action, issue proceedings where necessary, and ensure compliance with SRA standards, CPR Rules, and FCA Consumer Duty.



Day to day, you'll manage client and customer communications, handle incoming and outgoing calls, liaise with courts, and review payment plans to assess affordability. You'll play a vital role in maintaining accurate case records, achieving KPIs, and ensuring every customer is treated fairly, clearly, and with empathy. With full training provided, this is an excellent opportunity to gain experience across multiple legal disciplines and build a solid foundation for your career.


What will help you succeed in this role? :

Essential

Confident communicator with excellent phone and client-facing skills Considerable IT skills, including Microsoft Office proficiency Ability to manage multiple tasks and work under pressure in a regulated environment Adaptability and willingness to support different teams as required Good attention to detail, organisation, and accuracy Understanding of CPR rules (desirable - training provided)

What we offer?:

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.



We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.


About us:

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


#LI-Hybrid