Job Description

Job description

About Us

ZAM FM is a growing facilities management and ambulance service provider delivering

Patient Transport Services (PTS)

,

High Dependency Unit (HDU)

transfers, and

frontline 999 emergency response

across multiple counties. We are committed to maintaining exceptional clinical standards, ensuring patient dignity, and providing safe, professional care around the clock.

This post is subject to an

enhanced Disclosure and Barring Service (DBS) check

and requires an

annual appraisal

.

Role Summary

As a

Paramedic at ZAM FM

, you will work alongside Emergency Care Assistants and/or other clinically qualified practitioners, responding to:

High dependency clinical transfers Non-emergency PTS patient journeys Potential frontline 999 emergency calls
You will attend a wide variety of accident and emergency situations, sometimes covering significant distances under both normal and emergency road conditions, always ensuring scenes are reached

as quickly and as safely as possible

.

You will be required to:

Provide

high-quality patient assessment, clinical care, and safe transportation

. Support inter-hospital transfers, including very unwell patients being moved to specialist centres or between hospitals. Deliver emergency clinical interventions, including: Controlling severe haemorrhage Managing trauma such as fractures and open wounds Caring for patients with suspected spinal or complex injuries Providing oxygen therapy and required medicines in line with Medicines Management policy Work as part of a station-based operational team across a

24/7 rota

, responding in all weather conditions, including: Motorways Confined or difficult-access environments Complex or high-pressure incident scenes Communicate and support

patients, relatives, carers, and members of the public

, especially at major or serious incidents. Maintain

clinical registration, best practice standards, and personal professional conduct

at all times.

Key Duties & Responsibilities

Deliver patient care with

professionalism, empathy and clinical leadership

as trained. Take responsibility for clinical care in the back of the ambulance for emergency and transfer cases. Support operational crews, ensuring the correct equipment and environment are prepared to assess and treat patients safely. Request the vehicle is

stopped safely

and escalate care immediately during patient deterioration or concern. Engage with dispatch and senior clinical support to determine safe clinical routing or escalation plans (e.g., RV point, ED, clinical backup). Drive and operate vehicles, where qualified, in a

smooth, controlled and legally compliant manner

, following: Road Traffic Regulations Ambulance driving training standards The Highway Code Maintain communication with

ambulance control and dispatch at all times

. Maintain, check, clean and restock vehicles, ensuring: Legal and roadworthy compliance Adequate clinical consumables and safety supplies Strict infection prevention and control procedures Complete and submit

accurate, timely clinical and operational documentation and reports

. Respond to and report: Safeguarding concerns Health & Safety hazards or incidents Patient welfare or service-related concerns Comply with

Duty of Candour

, maintaining openness and transparency during incident reporting. Participate in all

mandatory and developmental training

, supervision, and professional development activities.

Governance, Safety & Professional Standards

The post holder will be expected to:

Maintain

confidentiality and data security

in line with UK GDPR, Caldicott Principles and common-law duty of confidentiality. Understand and uphold responsibilities under Health & Safety legislation, including reporting incidents and contributing to risk assessments where required. Follow all

Infection Prevention and Control

requirements including PPE, vehicle decontamination and hand hygiene protocols. Use all

company-issued telecommunication and digital job-update devices responsibly

and in line with Information Governance standards. Ensure that social media and digital conduct

never brings ZAM FM, its clients or healthcare partners into disrepute

, with breaches potentially treated as gross misconduct. Adhere to the company's

No Smoking Policy

: No smoking in uniform in public No smoking in ambulances or company vehicles No smoking on any healthcare or client sites
Discrimination, confidentiality breaches, or failure to escalate patient-safety concerns will be treated extremely seriously.

Entry Requirements

To be successful in the role, you must meet the following essential criteria:

Valid UK full B category driving licence

with

no more than 6 penalty points

Active HCPC Paramedic Registration (required)

Valid IHCD Ambulance Driving

or

Emergency Response Ambulance Driving Level 3 (CERAD 3)

Maths, English and one other GCSE at grade C (or above)

or equivalent Previous

customer or patient-facing experience

Demonstrable working knowledge of

dealing with patients safely, respectfully and professionally

Strong knowledge of the

Highway Code

(tested at assessment stage) Excellent communication, clinical decision-making and ability to remain calm under pressure

In-date safeguarding qualification

, appropriate to role level (required)

Enhanced DBS check

(processed and verified by employer upon appointment)

Benefits

Competitive pay package 20 days annual leave + bank holidays (

pro-rata

)

Free uniform

Statutory Sick Pay (

SSP

)

NEST pension scheme

Ongoing clinical and operational training Supportive, inclusive, team-led working environment Opportunities for career advancement and expanded scope deployment across PTS, HDU and emergency response services

How to Apply

Interested candidates are invited to submit their:

CV/Resume

Cover letter

detailing: HCPC registration status Clinical emergency and/or transport experience Ambulance driving qualifications Patient-facing care exposure and understanding of safety, dignity, and escalation responsibilities
ZAM FM is an

Equal Opportunity Employer

, committed to diversity, safeguarding, inclusion, and high-standard patient care across all operations.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Zero hours contract

Benefits:

Company pension Flexitime
Language:

English (required)
Licence/Certification:

Driving Licence (required) Emergency Response Ambulance Driving Level 3 (CERAD 3) (required)
Work Location: On the road