Job Description

Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting in Weybridge the hotel employs almost one hundred of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure guests.

We are currently looking for a part-time Front Desk Receptionist to support the Front House function and to report to the Reception Manager and Front of House Manager.

MAIN RESPONSIBILITIES

Responsible for providing a friendly, welcoming and efficient service to all guests in line with the hotel vision and values To undertake front of house duties, including meeting, greeting and attending to guest's needs To show guests to room and assist with luggage as required To build a good rapport with guests and resolve any complaints or issues in line with company standards To be responsible for accurate and efficient accounts and guest billing processes To administer all routes of reservation to ensure room bookings are made To undertake general office duties, including correspondence, emails and switchboard To efficiently process all reservations and cancellations To log any maintenance issues onto the PMS To check guests in and out
SKILLS AND REQUIREMENTS

A friendly, welcoming and customer focused approach The ability to stay calm under pressure The ability to work unsupervised Good administrative skills Working knowledge of PMS Opera would be an advantage Hospitality qualification or working towards one an advantage At least one year experience in a customer facing role Will work on a rota where evenings and weekend shifts will be included Will be a driver and live within a30 mile radius from the hotel or live within walking distance from the hotel
PERSONAL QUALITIES

High standard of presentation, appearance and etiquette Attention to detail Open to direction, correction and training a "can do" attitude Good command of spoken and written English A friendly, welcoming character Hard working and a good time keeper A passion for providing a high standard of customer service
Job Types: Part-time, Permanent

Benefits:

On-site parking
Work Location: In person