Job Description

WORKING 28/32 HOURS PER WEEK,BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA.YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.Main duties of the jobYou will be responsible for responding to high volumes of inbound calls professionally, quickly and effectively following policies and procedures, providing a fast, accurate and effective patient telephone service, effectively answer all types of calls from patients, hospitals, emergency services, pharmacys, booking appointments via our booking system and providing an efficient and courteous telephone service and dealing efficiently with all enquiries.About usAs the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience receiving inbound and making outbound calls. We have a patient list size of over 50,000 patients across multiple sites.Date posted25 April 2025Pay schemeOtherSalaryxc2xa312.21 an hourContractPermanentWorking patternPart-time, Flexible workingReference numberA1923-25-0031Job locationsEuston HouseEuston WayTelfordShropshireTF3 4LYJob descriptionJob responsibilitiesAn opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 49,000 patients across multiple sites.Availability to work Monday and Friday preferred. Job descriptionJob responsibilitiesAn opportunity has become available to work in our Teldoc Call Centre team based in our Integrated Care Navigation Centre in Telford.You will be responsible for greeting Teldoc patients on the telephone, care navigation, booking appointments and answering queries in a professional and caring manner.As the successful candidate, you will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure. You must be able to communicate effectively, have empathy and patience to deal with a high volume of queries from patients and NHS professionals. We have a patient list size of over 49,000 patients across multiple sites.Availability to work Monday and Friday preferred.Person SpecificationExperienceEssential

• You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.

• You will have a strong customer service/administrative background, have excellent attention to detail, strong IT skills, work well within a team, independently and under pressure.

NHS