Job Description

Overview

of Puca Puca Games:

Puca Puca Games is a game and hobby shop offering all things nerdy! We have been operating for over 4 years offering trading card games (TCG), board games, table top role playing games, miniature games, video games, toys, giftables, & more!

Not only do we offer games for sale, but we also host a variety of events in our gaming cafe every night of the week including but not limited to: board games, YuGiOh TCG, Flesh & Blood TCG, Dungeons & Dragons, CardFight! Vanguard TCG, Final Fantasy TCG, One Piece TCG, Disney's Lorcana TCG, Magic the Gathering TCG, Pokemon TCG, Digimon TCG, BeyBlade, & Warhammer.

We are looking for a dedicated team member with a passion for gaming to help bring our vision of an inclusive, fun, community driven, gaming space to life. If you feel like this could be you, we would love to hear from you!

The Role:

Part Time Customer Service Assistant:

As part of your role, you will also be rota-ed to work shifts in the store as a Customer Service Assistant. For this role, you will be required to assist customers by greeting them, answering their queries, and getting to know them. You will be required to process transactions through the till and pick and pack online orders ready for postage or in store pick up. Your role will involve processing deliveries, stocking shelves, and making sure the store is clean and visually appealing. You will be required to help host the different events we offer at Puca Puca Games which will entail utilising the appropriate software, calling out round pairings, inputting / announcing winners, and giving out appropriate prizing.

What we are looking for:

We are searching for an applicant with experience in customer service, or a personable individual willing to learn. The ideal applicant would be a confident, charismatic, and have a keen interest in the events hosted and products sold within our store.

As a customer service assistant, we are seeking someone who feels capable in their ability to maintain the daily operations of the store to a high standard whilst furthering the goals of the business.

We are seeking a hardworking, kind, and social person with a passion for gaming who can help maintain and cultivate our wonderful gaming community. Our ideal staff member would also have a keen eye for detail and experience in customer service / cash handling.

Although we would like to know your work experience, we really want to get to know you! Please include a short cover letter telling us about you and your interests, particularly if they align with the nerdy offerings in our store.

Duties

Open and close the store following all appropriate procedures (alongside a keyholder). Create a friendly atmosphere, welcome customers, get to know them, answer questions, and resolve issues. Recommend and sell products, process payments, and participate in promotions. Count / cash up tills at beginning and end of shift. Keep the store clean and tidy. Act as a host for all games supported by the store - run tournaments, track results, give out prizing. Safely and appropriately pick, pack, and post out online orders, and prepare orders for local collection. Replenish stock, process & unpack deliveries, and arrange displays. Adhere to street dates / launch dates of different products. Perform regular price changes and stock takes. Maintain visual merchandising standards. Products should be arranged neatly, orderly, and in a visually appealing manner. Maintain appropriate hygiene and allergen safety standards when it comes to kitchen and beverage preparation. Prepare hot drinks like teas and coffees for customers. Perform temperature checks on fridges. Check dates on all perishable goods to ensure they remain in date.
If you are passionate about retail management and ready to take on this exciting challenge, we would love to hear from you!

As an equal opportunity employer, we welcome applications from all qualified individuals, including those with disabilities, and are committed to providing a fair and inclusive recruitment process.
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Application question(s):

Please tell us about your interests in gaming! Do you require any reasonable adjustments to be made to support you during the interview process? Please outline any experience or qualifications you have that you feel may be relevant to the role.
Experience:

Customer Service: 1 year (preferred)
Work Location: In person