Job Description

Company Overview

Greenwich Spirits Company is a craft distillery rooted in the maritime heritage of Maritime Greenwich, a UNESCO World Heritage Site. We create award-winning gin and rum inspired by global exploration, coastal botanicals, and the spirit of discovery.

Based at the

Distillery Shop & Tasting Rooms

in the historic Old Royal Naval College, we offer immersive guest experiences: from guided tastings to hands-on gin-making sessions. We also operate a lively cocktail bar and pop-up venues across events and festivals..

Duties and responsibilities:

Shop Management

Handle any customer queries and complaints, escalate as necessary. Perform the check-in process for events, contact guests arriving late and validate tickets. Coordinate with tour guides to ensure they have all the information about the groups of guests (e.g. allergies, special requests, birthdays, etc.) Answer email and phone request to book customers who have a voucher into our experiences Open and close the shop including closing the till, locking and alarming the premises Provide supervision to the distillery operations assistant, delegate tasks as appropriate and assist in resolving any issues. Optionally deliver experiences to guests (as guide)
Customer Experience & Sales

Share the story of our spirits: how they're made, what botanicals are used, why they are special and serving recommendations. Mix and serve cocktails and tasters during shop hours and experiences Offer thoughtful recommendations and guide customers through purchases Handle card payments and operate till Maintain a tidy, clean and inviting retail space Track stock levels and assist in inventory checks Regularly contact trade customers for recurring sales and maintaining relationship
Distillery Experiences Support

Set up tables, drinks, and glassware for tasting sessions, cocktail masterclasses, and our interactive Gin Lab Welcome guests and support guides during experience sessions Clean and reset the space between events Ensure all glassware is promptly and hygienically cleaned
Operations & Logistics

Assist with bottling, labelling, sealing, and packing gin and rum Process online orders for delivery (pick, pack, post) Organise stock and materials in the stock room Keep the shop sparkling and products attractively displayed

Essential criteria:

Fluent English speaker with excellent communication skills Confident, friendly, and customer-focused Presentable, energetic, and enthusiastic about craft spirits Sales savvy with a hands-on, proactive attitude Available to work most Fridays and some weekends Be highly dependable, punctual and responsible Willing to learn all about craft gin making and cocktail making Experience working on retail or hospitality is a plus Applicants must be physically fit and willing to carry or push items such as boxes, cases, and mobile trolleys as part of daily operations. This role also requires the ability to safely navigate stairways while handling stock and event equipment.

Benefits:

20% staff discount for products, distillery experiences and drinks 6 weeks paid holiday per year

Work Schedule:

Part time: 16h / week. Rota can change depending on events. Example week hours are: Wednesday: 13:00 - 17:00, Saturday: 12:00 - 20:00, Sunday: 13:00 - 17:00

Application Process:

Submit your CV (no cover letter necessary) Must state your availability (days of week, number of hours) on application to be considered.
Job Type: Part-time

Pay: 10,000.00-11,000.00 per year

Expected hours: 16 per week

Benefits:

Employee discount Store discount
Work Location: In person