Job Description

Overview

We are seeking a dedicated and proactive Duty Manager to oversee daily operations and ensure a high standard of service within our busy sports centre and gym. As a Duty Manager, you will play a crucial role in maintaining operational excellence while fostering a positive customer experience.

Duties

1. Maintain a high profile `shop floor` presence and a high level of interaction with staff and customers.

2. Respond quickly and efficiently to any complaints from staff or customers. Feedback any key issues to the Club Manager.

3. To carry out duties of other members of staff if necessary, e.g. cover for breaks, holiday, sickness etc.

4. To ensure compliance with the Health and Safety at Work Act, and 3D Leisure's Health and Safety Manual.

5. To be responsible at all times for security of the building and its contents.

6. To identify, report and complete maintenance requirements for equipment or premises. To liaise with the appropriate staff member and to initiate repairs where necessary.

7. To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of any equipment.

8. To ensure a consistently high standard of cleanliness and site presentation including the surrounding outside areas.

9. To carry out any general administrative duties that may be required.

10. To manage Reception effectively.

11. To check and sign for the delivery of goods/completion of services if required.

12. To ensure any accidents to staff or customers are correctly recorded and appropriate First Aid administered.

13. To record any serious incidents correctly and notify the appropriate persons immediately.

14. To assist customers with any inquiries and conduct tours of the Club if necessary.

15. To maximise telephone and email sales enquiries.

16. To be responsible for till floats and adequate charge provision, and if necessary the cashing up/reconciliatory of the Clubs tills.

Job Type: Part-time

Pay: 12.74 per hour

Licence/Certification:

First Aid Certification (required)
Work Location: In person