Job Description

CPJ Field & Company Ltd, an independent and family owned funeral company, require a very special person to join our team dedicated to serving families at one of the most difficult times in their lives.

We currently have a position for a part-time Funeral Arranger/Administrator 20 hours per week (Wednesday 1pm-5pm and Thursday to Friday 9am-5pm) situated at Shires, Baldock. There will also be the requirement to cover holiday/training and sickness absence of colleagues therefore the need for flexibility is essential.

You will be working with and providing support to the Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. The post holder will be required to work flexibly in a tight knit team environment.

The key duties of the post are as follows :

Follow the CPJ Field way of funeral arranging for which full training will be given Answering the telephone in a polite and efficient manner. Taking, recording and forwarding accurate messages. Accompanying family of the deceased to our Chapel of Rest Sale of monumental masonry and pre-paid funerals for which full training will be given. Preparing weekly and monthly reconciliations from the above system for submission to the accounts team. Daily banking of monies received in settlement of funeral accounts. General office administration including photocopying and filing Ensuring that the Funeral Home is clean, tidy and welcoming at all times. You will be required to attend full day training sessions to develop skills and knowledge. The successful candidate will need to be prepared to travel on these occasions. There is also a longer Funeral Arranger/Administrator training course. The successful candidate must therefore be able to attend this course, be able to travel and depending on the location of the course, possibly stay away. The successful candidate must also be able to provide holiday and sickness cover for job-share colleagues plus cover when attending training, so the need for flexibility is paramount.
This is a varied role with a difference and would be suited to a candidate who has the following personal skills:

Caring, empathetic and confident nature Understand and be able to address the needs of the bereaved A competent administrator, accurate, with excellent attention to detail Computer literate including MS Word and Excel Flexible attitude - adaptable to the needs of the organisation Demonstrate a calm, efficient and compassionate demeanour Reliability, honesty and a commitment to maintaining confidentiality at all times

Where:

The role will be based at our Shires Funeral Home in Baldock, with occasional support required in other Shires funeral homes from time to time.

Should you possess the correct skills and experience for this position we will send you an application form and more details of the role. Please look in your spam/junk folders as occasionally our emails go there instead of into your in-box. Application Forms need to be completed in their entirety and those returned will form part of the selection process. Suitable candidates may be asked to participate in a telephone interview and if successful at this stage will be invited to a formal interview.

Should you not hear from us you have not been successful on this occasion and we wish you every success in your search for suitable employment.

Job Type: Part-time

Pay: From 12,698.40 per year

Benefits:

Bereavement leave Company events Company pension Employee discount Free flu jabs Health & wellbeing programme Referral programme Sick pay Store discount
Ability to commute/relocate:

Baldock SG7 6QQ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Tell me why you would like to work for CPJ Field?
Experience:

Customer service/administration: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person