Job Description

Receptionists - Kidderminster

2 posts: 9am - 1.30pm or 1.30pm - 6pm

Wise Owl Tutors are recruiting two part time receptionists for their site in the centre of Kidderminster.

We are looking for two dynamic and motivated individuals who can be the first friendly face that students see when they walk through the door; the receptionists are also responsible for the administration duties for this location and will need someone who loves variety in the work that they do. We want people who are outgoing, personable and who take pride in their work. The successful applicant will also be a great team player, who can work well with others and prioritise their workload.

The two roles are term time only, 39 weeks per year. One person will always work 9am - 1.30, and the other 1.30-6pm, with the opportunity for overtime to cover each others absences. These are not alternating shifts; but two different roles.

The roles have the same core responsibilities which are detailed below, and some tasks which are specific to either the morning or the afternoon receptionist, and these tasks are detailed further down the page.

Both receptionists

Front Desk Management:

Welcome visitors with a friendly and professional demeanour.

Responding to door entry systems and manage the sign in and out portal.

Answer and direct phone calls, emails, and enquiries in a timely manner.

Uphold Health and Safety regulations

Client Interaction:

Serve as the first point of contact for clients interested in educational services

Schedule and organise consultations and tours between clients and potential tutors or managers.

Administrative Support:

Manage and update client and tutor profiles on the system in accordance with GDPR, ensuring all records are accurate and up to date.

Assist with ongoing cases as directed

Coordinate with the team to manage any changes in schedules, ensuring all parties are promptly informed.

Collate information and news for newsletters and social media and pass on to marketing every month

Safeguarding:

Support all other members of staff as required - contacting the relevant people should the young person need to leave for any reason.

Ensure students only leave with the nominated pick-up persons (taxi/parent)

Other Duties:

Paediatric First Aid trained.

Fire Marshall duties.

Role specific

Morning Receptionist (9am - 1.30pm)

Case management

Request EHCP, upload, review and action as necessary.

Liaise with clients to understand their specific tutoring needs, including subject areas, availability, and goals; match them with the most suitable Tutor.

Liaise with Worcestershire County Council regarding ongoing cases.

Coordinate student planning under direction of Lead receptionist, from initial contact to starting lessons, including fact-finding, liaising with parents/tutors, organising paperwork and finance, booking consultations and timetabling.

Afternoon receptionist (1.30pm - 6pm)

Private Clients Co-ordination

Liaise with clients to understand their specific tutoring needs, including subject areas, availability, and goals. Match students with the most suitable Tutors.

Registering new students - from initial contact to starting lessons, including fact-finding, liaising with parents/tutors, organising paperwork and finance, booking consultations, creating electronic files and timetabling.

Requirements and Qualities:

Previous experience as a Receptionist or an Administrator

Experience working in a similar setting would be advantageous

Good standard of written communication

Ability to prioritise workload

Ability to work well in a team environment

Understanding of students needs

Remain calm under pressure and not afraid to ask for support if needed

Be willing to apply for an Enhanced DBS, as this role is student facing

Eligible to work in the UK

High level of integrity and professionalism

Salary Benefits:

Hourly Rate: 12.21 (10,714.28 for 22.5 hours per week, term time only. Term time only full time equivalent: 19,047.60), with possible increase after successful completion of probation period

Opportunities for professional development and training.

PayCare cash back scheme covering well-being and medical expenses.

Holidays (28 days inc. Bank Holidays).

Gym Membership Scheme

Staff events

Working hours:

Either

9am-1.30pm

or

1.30pm -6pm Mon-Fri (4.5 hours per day, 22.5 hours per week), Term Time Only - 39 weeks per year

Location: This role is based at the Kidderminster site, but you must be willing to travel by car or public transport to our Worcester site as well for training and occasional team meetings.

How to Apply:

Interested candidates are invited to apply online, ticking the relevant box to inform us of the role you want to apply for. A completed application form will be required from shortlisted candidates.

Closing Date: 2nd July 2025 - though we reserve the right to close the advert sooner if we receive a lot of applications, so please do not delay your application.

Start Date: likely to be September, with some (paid) training to be completed prior to that.

WLZ Limited is committed to diversity and inclusion and encourages candidates from all backgrounds to apply.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 22.5 per week

Benefits:

Company events Gym membership
Schedule:

Monday to Friday
Application question(s):

Which role are interested in, the 9am-1.30pm; the 1.30pm - 6pm or are you open to either position? To demonstrate your professional writing skills, please draft an e-mail to a parent letting them know that we need to change the time of the tutoring session for their child:
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Application deadline: 02/07/2025
Reference ID: WOREC0625