Job Description

Job Summary

We are seeking a professional and friendly Receptionist to join our team. We are an audiology clinic based in the city centre, specialising in hearing care, tinnitus and wax removal. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and proficiency in Microsoft programs.

You will be given training and continued support to develop in the role, and the ideal candidate should be comfortable taking initiative and educating themselves to understand the Audiologist role, the hearing aid market and other areas of the business.

Responsibilities

Greet visitors and clients warmly, ensuring a positive first impression. Responding to customer queries in a professional and timely manner via phone, email and social media. Manage scheduling and appointments for two busy clinics. Perform data entry tasks accurately and efficiently, maintaining up-to-date records. Assist with clerical duties, such as filing and scanning documents. Maintain an organised reception area, ensuring it is tidy and welcoming at all times. Taking payments, cash handling, and supporting the creation of payment plans. Ordering stock when requested. Support administrative staff with various tasks as required, contributing to overall office efficiency.

Requirements

Proven experience in an administrative role is preferred. Proficiency in Microsoft Office applications. Strong organisational skills with the ability to multitask effectively. Excellent verbal and written communication skills. Ability to type accurately and efficiently for data entry purposes. A professional demeanour with a focus on customer service excellence. Strong attention to detail and problem-solving abilities.
We look forward to welcoming a dedicated Receptionist who can contribute positively to our team environment while ensuring smooth administrative operations.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 16 per week

Work Location: In person