Job Description

Job Advert


We are currently looking for a

Permanent

Part-Time

Receptionist

to join our current front of house team. This role is a key contributor to the smooth running of the site, as Reception is often the 'go to' place for visitors seeking information or assistance. Based at the Visitor Information Desk in the Clubhouse, at the centre of the Museum site, you will be in a fast-paced environment and will individually cover on a rota basis across our seven-day operation. You will be part of the Admissions & Retail Team, reporting to our Admissions & Retail Manager and will play your part to ensure that the Museum consistently provides a high-quality experience to all.



You are the face of the museum for our visitors, and your interactions with our visitors can really make someone's visit special. With knowledge and enthusiasm you will provide an efficient, warm, friendly and informative customer focussed reception, administration and information service to help us deliver 'an incredible day out' every day.



We are looking for someone who has previous experience in a similar role within a visitor attraction, customer facing or hospitality environment and possess good communication skills with the ability to adapt your approach to suit your audience. You will be confident at 'owning' a query or issue with the ability to use initiative and common sense to resolve problems in a calm, professional manner, especially when under pressure and multi-tasking in a busy demanding environment.

Working days will be Wednesday, Friday, and Saturday, 8:00-18:00 , Some flexibility may be required.

Please note this is a permanent position.



Brooklands Museum is the birthplace of British motorsport and aviation, and the home of Concorde. Located on the 32-acre site of the world's first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century, Brooklands Museum welcomes around 180,000 visitors each year. These are made up of members of the public, Brooklands Members, VIPs, corporate hospitality guests and school groups. The Museum is operational 7 days a week, only closing for Christmas Eve, Christmas Day and Boxing Day.

How to apply

Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. Please submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of A4.



The hiring managers will review all applications once the role has closed on the

20

th June 2025

and we will be in touch with shortlisted candidates regarding an interview after this date.

Please note: if we receive a high volume of quality applicants, we may close this vacancy earlier so please don't wait to apply!

Benefits

We offer a number of benefits to suit your lifestyle and include:

Annual leave of 25 days in addition to Bank Holidays and Christmas Eve off (pro rated for part time employees) Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you Flexible working to help you manage your home and working life 4% employer contribution into your pension Free Onsite parking 20% discount in our onsite cafe and Museum shop Free access to all that Brooklands Museum has to offer Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support Access to our team of fully trained Mental Health First Aiders Opportunities for continuous learning and professional development

Working at Brooklands Museum

Brooklands Museum is a fast paced, unique and fun place to work, you'll need to be able to keep a number of plates spinning every day but that just what makes Brooklands Museum the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021, a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022 and winner of the Museum & Heritage Award for Learning Programme of the Year in 2023.


Brooklands Museum is for everyone. We are active in ensuring we are inclusive, so everyone can feel welcome and benefit from Brooklands Museum; including our visitors, members, volunteers, trustees, and staff, as well as our stakeholders and supporters. We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.


We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.