Job Description

We are looking for a friendly and approachable, polite and efficient

experienced

GP receptionist to come and join our small and friendly team, proficient in EMIS web however training given if previously used systmOne.

You would be required to project a positive and welcoming image to patients and other visitors, either in person or on the telephone.

Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way using signposting.

Undertake a variety of administrative duties to assist in the smooth running of the reception.

Support effective communication between patients, members of the wider primary health care team, secondary care, community health teams and all other associated health and social care agencies involved in patient care.

Contribute to the amount of reception and admin cover so that it is sufficient that all daily, weekly and regular tasks are and remain up-to-date and patients needs are met. The hours of availability would need to be from 8am to 7pm working a mixture of early and late shifts depending on the needs of the practice, usually 8am to 1pm and 2pm to 7pm.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes:

Maintaining a thorough and up-to-date knowledge of all practice procedures at all times

Opening up/closing and locking-up of practice premises and maintaining security in accordance with practice protocols and equipment

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two way communication

Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two way communication.

Assisting with the processing prescriptions (training given).

Organising, filing and retrieving hard copy medical records and other hard and electronic information as required

Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers

Adhering to the information governance requirements of the NHS at all times

Providing administrative/clerical assistance as required to include, use of email, the internet, word/data processing, filing, photocopying and scanning

Keeping all areas of the practice tidy and clear of any unnecessary or out-of-date items in particular in the reception area, the porch and entrances to the practice, together with noticeboards and leaflet dispensers.

Dealing with household, office and clinical waste in accordance with practice protocols

Job Type: Part-time

Pay: From 13.00 per hour

Expected hours: 25 per week

Benefits:

Company pension Employee discount
Schedule:

Holidays No weekends
Experience:

GP surgery: 1 year (required)
Work Location: In person

Reference ID: GP Receptionist