Job Description

Overview

We are seeking x2 part time professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong organisational skills and the ability to multitask in a fast-paced environment.

Responsibilities

The following are the core responsibilities of the receptionist/admin. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Action incoming emails when necessary Registering of patients Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Patient deduction Input data into the patient's healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the appropriate personnel Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Attendance and duties required at the Covid Vaccination Clinic

Qualifications

Educated to GCSE level or equivalent in English and Maths. Strong organisational skills to manage multiple tasks efficiently Proficient in computer skills, including Microsoft Office and Google Suite Experience in administrative roles with a focus on clerical duties Excellent phone etiquette and communication skills Previous office experience is a plus
Job Type: Part-time

Expected hours: 20 per week

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person