Job Description

We are delighted to open applications for 2 part time Patient Coordinators (RVN) to join our team at Hamilton Specialist Referrals on a 12 month fixed-term contract basis. Our successful candidates will work collaboratively within our clinical nursing team, as well as acting as a point of contact for our clients.



Coordinating a seamless client experience

Join our nursing team at Hamilton Specialist Referrals as a Patient Coordinator, where you'll play a crucial role in delivering exceptional client service and seamless patient care coordination. From admission to discharge, you'll be the central liaison, ensuring clear, compassionate communication with clients and working closely with clinicians and the Clinical Administration team. Clinically, you will be based predominantly within our Wards team, providing high standards of care to a range of complex referral cases.



Key responsibilities include, but are not limited to:

Client Communication:

Provide a consistent and client-focused experience by keeping clients informed throughout their pet's journey, addressing questions, providing guidance on care plans.

Patient Care:

Oversee patient admissions and discharges, and manage inpatient care coordination whilst working clinically as a key part of our wards team. This will include I/V catheter placement, blood sampling, TPR & BP assessment, sedation/recoveries and nurse consults.

Team Collaboration:

Act as a pivotal link between clients, clinicians, and the Clinical Administration team to maintain clear and effective communication, supporting the best possible patient outcomes.

Supporting you in your new roleExperience within a referral setting is advantageous but not essential. We are also proud to offer central support via IVC Evidensia's 'Introduction to Referral Nursing' training modules, specifically designed for RVNs moving from first opinion to referral. To be successful you will be a proactive, enthusiastic and approachable person who is not only a great team player, but can also use their own initiative and self-motivate. Excellent communication and interpersonal skills, and experience of client liaison. You must be a qualified RVN with current RCVS registration.

Joining a team, you are proud to be a part of

Situated just outside of High Wycombe (J4, M40) Buckinghamshire, we deliver world-class exemplary clinical services, with a clear focus on the people that make that a reality. By nurturing our workforce we are able to offer the very best services to the pets entrusted into our care as well as to their owners.

Hamilton Specialist Referrals was born of the belief that there is room for a new wave of veterinary excellence across the UK. There is a strong focus on providing a personal and reassuring client experience from first contact through to discharge. Excellent clinical care delivered in a friendly and supportive manner to referring vets, is paramount to the team. The hospital is operational 24 hours a day, 365 days a year and is able to offer the most advanced treatment options available for orthopaedic, neurology, soft tissue, oncology, and internal medicine cases. We have a dedicated Imaging suite, which includes a 16-slice CT scanner, 1.5 Tesla MRI, fluoroscopy, separate radiography and ultrasound room.



Our core ethos here at HSR is based on appreciation of our staff. Curating and developing a friendly, close-knit team is an central part of our working environment. Further qualifications and certificates are encouraged and fully supported as we feel strongly about our employees' right to enjoy work and develop rewarding careers. We have a dedicated team of Specialists, Referral clinicians, RVNs and



Working Pattern

This is a part time position on a fixed term contract basis. We can offer 22hrs/week over 2 days, or 33hrs/week over 3 days. Occasional weekend cover may be required on a rota basis. We would suggest the following shift patterns, but are open to conversation about flexibility with days of work:

Option 1:

33hrs/week, working Monday, Tuesday & Wednesday 07:30-19:30 (1hr unpaid lunch break)

Option 2:

22hrs/week, working Thursday & Friday 07:30-19:30 (1hr unpaid lunch break)

Because our employees matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:

Work-life balance
6.6 weeks annual leave inclusive of bank holidays Additional holiday entitlement for your birthday


Wellbeing
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Private medical insurance Cycle to Work scheme Initiatives focused on employee wellbeing


Development
CPD allowance Learning and development opportunities via the IVC Evidensia Academy Access to Vetlexicon - our online encyclopaedia provider All our Vets & Nurses can apply for research funding Infection Prevention and Control Programme Quality Improvement Programme


Professional memberships
VDS cover RCVS fees


Additional
Relocation allowance Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension - 5% Employee/3% Employer Discounted staff pet care

From 31,800 FTE