Job Description

The company

Colorful, happy, loud, shrill and forever re-interpreted in different ways. Swiss Made and thanks to industrial production and only 51 parts, available at a democratic price. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a Spring-Summer, Fall-Winter or as a Special Collection.



Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Skateboard.



Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.



What we offer:


Competitive Salary Package

Generous Employee Discounts / Staff Sales

Private Health Care

Career Development and Training

Employee Assistance and Mental Health Platform

Perkbox

Cycle to Work / Seasonal Ticket Scheme

Eye Test / Glasses

Job description

Are you passionate about providing exceptional customer experiences and sharing your love for fashion-forward timepieces? Swatch, a global leader in the watch industry, is thrilled to announce the opening of our new store in Sheffield. We are seeking vibrant Sales Advisors to join our team.



As a Sales Advisor, you will be the face of Swatch, greeting customers with a warm smile and guiding them through our exciting range of products. If you have a knack for delivering outstanding service, a love for watches, and a desire to be part of an innovative brand, we invite you to embark on this exciting journey with us.

Profile

Sales


Greet and serve all customers providing a fast friendly service.

Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.

Ensure good knowledge of all functions of watches and other Swatch products.

Provide reliable information to customers in all matters relating to guaranteed and after sales service.

Help display merchandise as directed.

Contribute to the store reaching its monthly sales targets.

Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required


Security


Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.

Maintain/build a general awareness of products and security hot spots.

Follow Company policy and procedures for opening/closing the store.

All transactions to be handled in a responsible and secure way


Reporting


Accurate reporting of all administration and stock control.

Collation of sales figures.

Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store

Ensure the store is kept clean and presentable at all times.

Delegate tasks to colleagues to ensure productivity during peak trade


Communication


Adhere to company policies and regulations.

Attend briefing sessions as directed by your line manager.

Hold briefing sessions in the absence of the Store Manager or Assistant Manager.

Confident to communicate at all levels, within the Store and with the wider Swatch Group teams

Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.

Be familiar with international customer's customs and culture.


Product Knowledge


Attend regular training programmes.

Confidently deliver product knowledge and train colleagues on upcoming collections

Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.

Be able to deliver good product knowledge to our customers.


Other


To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business

Assist the store management team to lead and inspire your colleagues.

Ensure service standards and behaviour's are in line with training and Swatch guidelines at all times.

Professional requirements

Essential


Passionate to lead, motivate and engage a team

Driven to improve conversion and ensure the store and team meet KPIs

Enjoys developing team members, with the ability to provide constructive and positive feedback

Passionate about providing the highest level of customer experience, leading by example for other team members

Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements


Preferred


Previous experience in retail and/or fashion accessories

Have experience dealing with international customers

Ability to communicate in multiple languages

Previous Supervisory experience

Company address

Meadowhall Shopping Centre

Meadowhall

Sheffield

S9 1EP

Contact

Kevin Charles




Job Reference: SGUK01376