Job Description

Overview:

Store Performance and AnalysisHas awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI's. Reports any information that can contribute to the success of the store.


Customer serviceApplies the 5 mandatory selling standards with each and every customer. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. Uses up-to-date technical product knowledge to generate sales. Actively builds customer loyalty encourages personal trade. Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. Exceeds the company target Mystery Shopping results (75%). Reflects the values of the brand and demonstrates passion for the brand.


Stock management
Ensures correct pricing and presentation of products displayed on the shop floor. Follows instructions regarding stock control, movement and ordering. Minimizes losses to achieve the company shrinkage goal.


Operations
Is aware of and applies each authorized company and if applicable, center operational policy and procedure (cash and banking, opening and closing, health and safety, etc.). Maintains all required paperwork meeting the required deadlines. Maintains permanent store cleanliness, appearance to offer a customer friendly environment. Performs all reasonably relevant duties that are requested by the Store Manager. If applicable, observes specific local requirements relating to the trading environment. Actively participates and attends appropriate training as and when required.


Merchandising, Marketing & PromotionsMaintains store and window presentation and visual merchandising in accordance with defined standards. Has awareness of current promotions.


CommunicationCommunicates in a clear, polite, courteous and understandable manner and listens to others. Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. Complies with personnel dress code and grooming in line with company policy. Acts as an Ambassador of the Company and of the Company 's Brands

Reporting line

The Sales Advisor is reporting to the Store/Concession Manager

Skills required

Constant standing, bending, frequent lifting of luggage up to 15 kilos and use of ladders
Computer literate
Previous experience in retail
Ability to work under pressure
Sales Oriented
Brand sensibility
Flexibility