Job Description

THE GUILDHALL TRUST

TITLE:

Ticketing and Reception Services Assistant

DEPARTMENT:

Box Office and Reception

RESPONSIBLE TO:

Ticketing and Reception Services Manager

HOURS:

20

PAY

: 12.21ph

Closing Date:

5 August 2025

We are looking for a customer service focused part time Ticketing & Reception Assistant to join our busy box office team at The Portsmouth Guildhall.

You must have availability across daytimes, evenings and weekends as flexibility is key for the nature of our business.

Purpose of Job

To work in our Ticketing and reception team. To sell tickets face-to-face for all our concerts throughout the year and to deal with ticket related enquiries. To be the first port of call for all Guildhall enquiries, providing information, direction and a first-class customer service response in line with the venue's operational values.

Organisation Chart

General Manager

Ticketing and Reception Services Manager

Principal Responsibilities

1. To process tickets from a range of sources including in-person, post, telephone, and on-line requests in a courteous and professional manner and ensuring that accurate customer data and information is captured onto the Eventim InHouse Box Office system.

2. You would need to be confident in applying the financial processes of The Guildhall Trust, including end of shift reconciliations of financial processes for the box office and banking procedures.

3. To act as the first point of contact when people enter the Guildhall, to provide a warm welcome and to provide general reception duties for the Guildhall Trust, as well as all the Guildhall office tenants.

4. To have detailed knowledge of the activities in the building in order to respond and assist with enquiries on all Guildhall offers, including our conference, seminar, events and wedding packages, room hire rates, exhibitions, Cafe and VIP offers. You need to demonstrate strong sales skills in selling these products/ offers.

5. To support marketing and administration with information gathering, data collection and the distribution of information to clients and customers. To support teams in the promotion of the venue's events and spaces.

6. To be part of the wider 'Team Guildhall'. To work with colleagues across departments showing support and to aid in problem solving when required.

Other

The nature of the work undertaken by the post holder will be required to work flexibly to meet the needs of the department and the business. You must be flexible with your availability & this will include daytime, evening and weekend work.

Good Oral and written Skills

Location

The post holder will be located at the Guildhall in Portsmouth.

Person Specification

This acts as selection criteria and gives an outline of the type of person the characteristic required to do the job.

Essential: - without which the candidate would be rejected

Desirable: - useful for choosing between two good candidates

Attribute

Experience

Essential

Demonstrable experience & knowledge of working with on a busy reception or in a customer facing role.

Demonstrable experience of working in an environment where good customer care is prioritised.

Desired

Previous experience of working in a ticket selling environment.

Previous experience in working in a 5-star customer facing environment.

Skill/ Abilities

Essential

Excellent communication skills (oral and written).

An ability to assess and respond to people and a wide range of customer-based issues and situations, and to remain calm and professional while dealing with and prioritising numerous duties.

Good sales skills, ability to up-sell, to use initiative and to promote the venues product.

An ability to present a calm and friendly exterior to the customer and client at all times.

Good ICT skills, especially in Word, Excel and Access.

Confidence in numeracy.

Desirable

Worked on a ticketing platform previously.

Education & training

Essential

I.T. Training

Customer Service experience

Desirable

NVQ qualification

Customer service training

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 20 per week

Benefits:

Private medical insurance Sick pay
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 05/08/2025
Reference ID: Box Office