Job Description

PARTNER SUPPORT EXECUTIVE

Salary:

28,000

Location:

Onsite - Hodge House, Central Cardiff

Hours:

Full-time (37.5 hrs), Monday to Friday

Contract:

Permanent

Applications close:

13 August 2025 - early applications encouraged!

Hi there! We're Compare My Move, and we're revolutionising the home-moving experience. From removals and surveys to mortgages and probate, we've connected over 1.5 million movers in the UK with trusted professionals during life's most stressful moments. Our mission? To make moving simple, smooth, and stress-free. We're doing it all from our light and spacious HQ in Cardiff, where, as a Partner Support Executive, you'll be the person our trusted partners count on to keep things running smoothly, solve issues quickly, and build lasting relationships.

THE IMPACT YOU'LL MAKE

You won't just be answering queries--you'll be powering the engine behind our partner network. You'll:

Handle calls and emails from our B2B partners with clarity and care Onboard new partners after handover from the New Business team Build long-term relationships with removals and property professionals Manage account activity using our in-house CRM Resolve issues fast and spot opportunities to improve how we work Collaborate with Sales, Customer Experience, and Ops teams to make sure every partner thrives

A DAY IN THE LIFE

Start your day with a team huddle--sharing updates, wins and priorities. You check in on your partner queue, jump on a call with a removals company about a new booking, and work with Sales to finalise an onboarding. By mid-afternoon, you've resolved two partner issues, logged key CRM updates, and helped a new partner go live without a hitch. Inbox clear, KPIs met and partners happy.

WHAT WE'RE LOOKING FOR

1-2 years' experience in customer service, B2B support or account management Confident communicator--especially by phone Proactive, calm, and solution-focused Comfortable juggling tasks, using digital tools and keeping organised A team player who thrives in a busy environment Committed to inclusion, growth, and great service

BONUS SKILLS

(BUT NOT DEAL-BREAKERS)

Experience in the home-moving, removals or property space CRM know-how (or a fast learner) Background in telemarketing or email support An eye for sustainable and efficient working practices

WHY YOU'LL LOVE WORKING HERE

No-core-hours freedom:

Work anytime between 6 AM and 8 PM

Office perks:

Breakout areas, pool table, open-plan kitchen and city-centre vibes

Free Onsite Facilities:

Shower facilities, changing/dressing rooms, fitness studio space and communal lounge with free coffee machine, syrups, and black or herbal tea selections

Enhance Maternity/Paternity Pay:

Ensuring you can put your focus where it should be

Bupa healthcare & dental:

Your health is our priority Your

Birthday

+ '

workiversary

' off, plus

2 weeks extra at Christmas - all paid

Monthly takeaway Fridays & quarterly socials:

extra thanks from us to you

1,000 referral bonus

+ long-service rewards Annual

pay reviews

& bonuses--we reward great performance.

Free parking

in city centre (yes, even after work!)

All of these add up to approx. 7,000+ of extras, plus so much more!

INCLUSION STARTS HERE

We welcome applications from everyone--especially ethnic minorities, disabled and neurodivergent candidates, LGBTQ+ talent, and women in underrepresented roles.
Need adjustments during recruitment? Just ask--we'll make it work.

WHY CARDIFF? WHY NOW?

Cardiff blends capital-city energy with coastal calm. From our city centre office, you'll be minutes away from Cardiff Castle, bustling food markets, indie coffee shops and major transport hubs. After work, head to Cardiff Bay's waterside bars, immerse yourself in the city's thriving live music scene or catch a match at the Principality Stadium.

Prefer nature? You're under an hour from surfing at Rest Bay, hiking the Brecon Beacons, or exploring the scenic Welsh Jurassic coastline.

With a thriving tech and creative scene, shorter commutes and a lower cost of living, Cardiff gives you more life with your lifestyle. Whether you're local or relocating, it's a smart move.

Applications close on 13 August 2025

--early applications are encouraged.

Ready to support the partners behind better moves? Get in touch today!

YOUR HIRING JOURNEY

Before You Apply:

This is a fully onsite role--you'll need to be in the Cardiff office 5 days a week. You must also be legally entitled to work in the UK (we're unable to sponsor visas at this time).

Step 1: Apply

Send your CV and a short cover letter answering:

A proud moment supporting a partner or customer Why this role stood out That you're happy with a 5-day onsite setup Your legal right to work in the UK

Step 2: Quick Phone Chat

We'll call you for a short, informal chat to hear how you connect and learn more about your experience.

Step 3: In-Person Interview

Meet our Head of Partner Support in Cardiff to go deeper into your experience, style and fit.

Step 4: The Offer

If we're aligned--we'll make an offer and walk you through the next steps.

Let's make moving better, together. comparemymove.com/careers

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Cardiff CF10 1DY: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required) Account management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 13/08/2025