Job Description

Job Category: Customer Service:ADI Snap One now have the opportunity for a Partner Support Specialist working on a 9 month fixed term contract to join our team in Chadderton, Oldham working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).As a Partner Support Specialist you will be responsible for supporting our Snap One colleagues by providing world class customer service and support to new and existing customers based in the UK and EuropeThis role will suit an individual who is comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. You will perform calm under pressure while meeting customers' needs, have an eye for details and excellent follow up.Key Responsibilities

• Handling sales orders/ returns for our UK and European customers online and via email.
• Assisting our customers with order/delivery discrepancies conducting a full investigation to a satisfactory resolution.
• Payment processing, account reconciliation, sending regular statements and relaying information on account balances. Chasing overdue accounts.
• Other duties include new partner account processing.
• Special projects as assigned by manager

YOU MUST HAVE

• Excellent customer service, including written and verbal communication skills.
• Excellent organisational, multi-tasking, and problem-solving skills.
• Standard computer skills required with functional knowledge of Microsoft Office products.
• Ability to work independently, and function within a team environment.
• Ability to understand how to use multiple internet-based systems/platforms.
• Must be detailed oriented and possess excellent follow up skills.

WE VALUE

• Previous internal sales or customer service experience working in an electronics or consumer goods environment
• Experience working within ERP systems, i.e., SAP, Salesforce.
• Experience of export processes including application for CoO and supporting documentation.
• Multi language speaker would be advantageous but not essential

WHAT'S IN IT FOR YOU

• Join us to work in a collaborative team, with the opportunity to be mentored by experienced leaders.
• Agile environment, with challenges that will drive your continued professional development.
• Hybrid working environment (3 days in the office and 2 days from home)

#LI-KN1#LI-HYBRIDAbout Us:Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit .At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the , and the . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to . If you require a reasonable accommodation to apply for a job, please use form for assistance.

Resideo