Job Description

Job Summary

We are seeking a dedicated and detail-oriented Parts Advisor to join our team. The ideal candidate will play a crucial role in providing exceptional customer service and support. As a Parts Advisor, you will be responsible for supporting customers in identifying and ordering the correct parts for their vehicles both over the phone and face to face on the trade counter.

Duties

Provide excellent customer service by assisting customers with their parts inquiries and orders both over the phone and the trade counter Maintain accurate inventory levels and stock management Demonstrate strong phone etiquette when handling customer calls and inquiries Ensure compliance with safety standards

The ideal candidate will have:

Proven experience in a similar role within the automotive or retail industry is preferred but not essential Strong organisational skills with the ability to maintain accurate records and manage multiple tasks simultaneously Excellent communication skills, both verbal and written, with a focus on providing outstanding customer service Ability to work well under pressure while maintaining attention to detail A proactive attitude towards problem-solving and a willingness to learn new systems and processes Valid UK driving licence
Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday Weekend availability
Licence/Certification:

UK Driving Licence (preferred)
Work Location: In person

Application deadline: 27/06/2025
Reference ID: SA/Billericay