Job Description

An opportunity has arisen for a Parts Advisor working at our Brighton branch.

The role enables the successful applicant to learn the Ford parts process, building knowledge of all aspects of Aftersales at our busy parts department supplying our own workshops alongside local Dinnages trade customers.

Building good customer relationships and an attention to detail are key, with a friendly and understanding approach, with excellent team working skills essential.

Duties (including but not limited to):

Receiving inbound calls from customers
To provide efficient, good quality customer service
Updating internal records and systems
Maintaining stock
Assisting with parts queries and orders
Assisting the Service Manager as required

The successful candidates are likely to demonstrate the following:

Passion for customer service delivery Commitment to working within a team to deliver the very best results Confident, professional telephone manner Ability to listen, communicate and build rapport with customers. Ability to take on board product and process knowledge and apply it quickly
This role requires a GCSE grade C or above in English and Maths or equivalent experience.

Previous experience is beneficial, but not essential.

If you believe that this role is for you, in the first instance contact Luke Simmons

Championing diversity and inclusion, our organisation is committed to fostering an equitable workplace where every individual is valued. We seek dedicated people to drive initiatives that promote diversity, cultivate an inclusive culture, and ensure equal opportunities for all employees.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Additional pay:

Bonus scheme
Work Location: In person