Parts Advisor

Gateshead, ENG, GB, United Kingdom

Job Description

A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at our brand new Team Valley site.

Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent the company in a positive and professional manner

.

You will advise and assist internal and external customers to ascertain which parts are required, supply all necessary vehicle and trailer parts required to satisfy their needs, and obtain non-stocked items as quickly as possible. Experience in the Motor trade is desirable, and experience as a Parts Advisor is essential.

Main duties:

To advise and assist customers both external and internal (service/sales) to ascertain which parts are required and supply them, as far as possible first time, on time and every time, and give a high-quality service to the standard as set by the Company and MB To handle all customers/prospective customers in a prompt, helpful and efficient manner, both on the telephone and in person, maintaining a good customer relationship at all times To liaise closely with the customer, both internal and external, and ensure that they are always kept informed about the progress of orders To attend any workstation within the Parts Department e.g. goods inward, workshop counter, customer counter, including telephone and computer operation at these workshop stations and to carry out all duties necessary for smooth running of the department To ensure that correct authorisation for parts purchases have been obtained from the customer at all times To carry out loading/ unloading of collection/ deliveries To follow the correct procedures for warranty and repair & maintenance and surcharges in line with BTS and MB procedures To liaise with MB personnel as required for technical information and communicate to other colleagues and line manager if appropriate To assist in keeping the whole department, shelving, equipment and vehicles clean and tidy To achieve parts/accessory sales targets and promote/recommend any special promotions or sales incentives as required in order to maximise sales or address shortfalls against sales targets To work safely and efficiently within the Company's Health & Safety Policy and ensure that you carry out all your work legally To attend company/MB meetings and training courses as and when appropriate To assist in stock checks and to ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time.

Shift pattern:



40 hours per week.

Shifts on a 4 weekly basis:

06.00am - 2.30pm, 08.00am - 4.00pm, 10.00am - 6.30pm.

Overtime available paid at time and a half.

Saturdays: 1 in 3, paid at time and a half (08.00am - 12.00pm, 08.00am - 3.00pm)

Salary:

37,500 OTE per annum

Job Type: Full-time

Pay: 29,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Cycle to work scheme Free parking
Experience:

Parts Advisor: 1 year (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3445480
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gateshead, ENG, GB, United Kingdom
  • Education
    Not mentioned