Job Description

The John Roe Group employees over 100 people across Lincolnshire and Humberside, with 4 locations in Hull, Scunthorpe and Grimsby. Founded as a family company over 50 years ago we are still family owned and pride ourselves on Customer Service.

We offer not only a fantastic working environment, but also great benefits and exciting career and development opportunities. We recognise and reward hard work, loyalty and achievement with excellent incentives and access to our successful management development programme .

We require an enthusiastic and passionate individual to join our parts team in Hull Toyota. Working full time 42.5 hours per week, Monday to Friday with alternate Saturday mornings, you will be trained to deliver our legendary customer service whilst ensuring you meet centre standards and performance related objectives.

The ideal candidate will have previous experience in the motor trade in a service/parts capacity.

Summary of Purpose

Plans and co-ordinates the Centre's parts sales to meet customer requirements and maximise sales volumes and margins.

Main Duties/Responsibilities

Builds rapport and qualifies the customer's requirements

Listens carefully to customers to build rapport and understand their requirements (both stated and unconscious needs), working both face to face and over the telephone Uses a good understanding of the customer's needs and the products that are available to guide them towards the product that will best meet their needs Quotes prices and availability of stocks and accessories to customers Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions

Co-ordinates the Centre's stock holdings to agreed standards

Monitors and maintains agreed stock/accessory levels, minimising VOR order levels where possible Orders parts on behalf of the Service team, including special orders i.e. grey import parts Checks all parts and accessories are in good order on receipt from supplier Returns code 50 and faulty parts, adhering to supplier return policy Ensures all parts and accessories are correctly stored and located Handles warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to Completes all relevant administration promptly and accurately (including customer records and invoicing)

Works with the Service team to deliver a quality service to customers

Ensures all Service personnel have access to parts needed to complete next day work schedule Liases with Service on delivery of requested parts, to allow them to schedule work on customer vehicles and minimise the WIP holding

Trade sales opportunities

Prospects to local trade and co-ordinates van deliveries

Works as a full member of the Centre team

Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff) Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
Key success criteria

Parts sales (volume/margin) Accessory sales (volume/margin) Parts stockholding (< 50 days) Stock availability/stock value Customer satisfaction Customer complaints Teamworking across the Centre (especially with the Service team)

Personal Specification

Essential

Previous proven experience of working in a parts/service department within a motor trade environment Good standard of education with a qualification in Maths and English Excellent IT Skills in all MS Office packages and Internet and Email Excellent communication, administrative and organisational skills Excellent customer service/people skills Polite, calm and approachable persona Must be a team player Ability to work on own initiative or with minimum supervision Must have flexible 'can do' approach Full UK driving license

Desirable

Experience in an Administration Role Experience in a Sales Role Hold a recognised motor industry qualification or equivalent

General

The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility

The above duties may involve having access to information of a confidential nature, which may be covered by the Data Protection Act. Confidentiality must be maintained at all times.

The post holder must be flexible to ensure the operational needs of John Roe Group and partnership organisations are met. This includes undertaking duties of a similar nature and responsibility as and when required.

To promote John Roe Group's Equal Opportunity Employment Policy

The Health & Safety at Work Act (1974) and other legislation places responsibilities for Health & Safety on all employees. Therefore, it is the post holder's responsibility to take reasonable care for the Health and Welfare of him/herself and other employees in accordance with legislation and John Roe Group's Safety Policy and programme.

Where the post holder is disabled every effort will be made to supply all the necessary employment aids, equipment or adaptations to enable him/her to perform the full duties of the job. If however, a certain task proves to be non achievable then job redesign will be given full consideration.

It is the responsibility of the individual to inform the Health & Safety Department (In Strictest Confidence) of their medical history and any changes, which could affect their work duties.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Benefits:

Company pension Referral programme
Experience:

Parts : 2 years (required)
Work Location: In person