Job Description

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Location : Milton Keynes

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Job Ref: PAMK0525

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Employment : Full-Time Permanent

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Closing Date : 25 July 2025 06:00 pm

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Company Overview

Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction.


Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation.


Brayleys is now part of the AW Rosamani Group, a Dubai-based family conglomerate, following their recent strategic investment as a major stakeholder. Founded in 1954, the Rostamani family has grown from a modest business venture into a multi-billion-dollar global enterprise. Their commitment to delivering exceptional products and services has been the cornerstone of their success. With extensive experience and a strong presence in the automotive sector, the Rostamani Group is an ideal partner to support Brayleys' continued growth and future success.


We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development as well as exploring new brand opportunities. This drive and vision has reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars and the best possible customer service.


Our customers really are at the heart of everything we do.


"It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions"



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The Role


We are seeking a well-organised Parts Advisor to join Brayleys Cars Limited's Renault dealership in Milton Keynes. It's a fast-paced environment where you will be part of the team reporting to the Service / Aftersales Manager. This role offers you the opportunity to use your customer service and administration skills to keep our service and parts departments running smoothly.


You'll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.


Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.


In addition to this fantastic benefit we are able to offer the following comprehensive benefits

Weekends off to spend time with your family, friends and loved ones An un-capped bonus scheme with very high earning potential Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards. State of the art tooling and workshop facilities Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises. Cycle to work scheme Group Contributory pension scheme Career development opportunities and career progression In-house and manufacturer training Enhanced maternity leave after a qualifying period 500 colleague referral bonus Independently certified as a Great Place to Work




With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our Parts Advisors?


As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

Respond to enquiries from new and existing customers who need to make use of our workshop facilities Invoicing and stock management Periodic stock taking and stock cleansing Maximise service & parts department profitability through the use of professional sales techniques Maximising customer awareness of all available workshop services Carrying out off site parts deliveries to our customers Occasionally assisting our service department driving team Adhere to Brayleys and industry regulations


If I've never worked as a Parts Advisor before, what sort of back-ground would make me a great in this role?


This is a question we are asked many times. A successful Parts Advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.


You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you'll fit in really well.


All of our new to Automotive Retail Parts Advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.


If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.

Influencing skills with the ability and confidence to convert enquiries to sales Excellent customer management skills to build long lasting relationships Excellent organisation and time management skills with the ability to work to deadlines Intermediate IT skills with the ability to learn new systems quickly Professionalism, with a commitment to adhering to process and procedure Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.




A little bit about us


Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region's largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.


If this sounds like you, please submit your application today to be considered for this exciting opportunity