Ron Brooks Group is a growing multi-franchise family owned dealer group representing some of the most exciting automotive brands in the market - Toyota, Suzuki, OMODA, JAECOO, XPeng and more to come. We pride ourselves on delivering exceptional customer service and expert product knowledge across both retail and trade sectors.
The Role
We're looking for an experienced and motivated Parts Advisor to join our expanding team. This is a varied and rewarding role where you'll support our workshop and retail operations while playing a key part in growing and managing our trade parts business across the group.
You will be assisting internal departments, retail customers and trade clients with part enquiries, orders and stock management. The ideal candidate will bring strong product knowledge, excellent communication skills and a proactive attitude towards building and maintaining customer relationships.
Key Responsibilities
Provide efficient parts support to our workshop, retail and trade customers.
Drive growth in the parts sector, managing relationships and developing new business opportunities across all franchises.
Accurately identify, quote and source parts for Toyota, Suzuki, OMODA, JAECOO, XPeng and future brands.
Manage incoming calls, online enquiries and trade accounts.
Maintain accurate stock control and assist with inventory management.
Process orders and invoices using the DMS.
Work closely with service and workshop teams to ensure timely parts supply.
Deliver a first-class customer experience across all channels.
Skills & Experience Required
Previous experience as a Parts Advisor (dealership or motor factor background preferred).
Knowledge of Toyota, Suzuki or other franchise systems will be an advantage.
Strong communication and customer service skills.
Confidence in dealing with trade customers and developing new accounts.
Excellent attention to detail and organisation skills.
IT literate with experience using DMS.
Full UK driving licence.
What We Offer
Competitive salary and bonus scheme.
Ongoing manufacturer training and development.
Opportunities for career progression within a multi-franchise group.
Supportive and friendly team environment.
Staff discounts and other employee benefits.
Job Types: Full-time, Permanent
Pay: From 28,250.00 per year
Benefits:
Company events
Company pension
Employee discount
Referral programme
Education:
GCSE or equivalent (required)
Experience:
Parts Advisor: 1 year (required)
Licence/Certification:
driving license (required)
Work Location: In person
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