Job Description

Job Title:

Parts Advisor/After Sales

Location:

Swindon

Job Type:

Full-time, Monday-Friday 8.00am/4.30pm or 8.30am-5.00pm

Reports To:

Parts Manager

Job Summary:

The Lawnmower and garden machinery Parts Advisor is responsible for assisting customers with identifying and locating the correct lawnmower and garden equipment parts. This role involves providing expert advice on parts compatibility, processing orders, maintaining inventory, and ensuring excellent customer service.

Key Responsibilities:

Customer Service & Sales:

Assist customers over the phone, and online with parts inquiries. Identify and recommend the correct parts based on customer needs. Provide technical support and troubleshooting assistance. Upsell additional products and services when appropriate. Handle customer complaints and returns professionally. B 2 B and B 2 C parts website admin.

Administrative Duties:

Process sales transactions using our premier stock system. Prepare invoices, quotes, and purchase orders. Coordinate with suppliers and service technicians for part orders.

Qualifications & Skills:

Experience in lawnmower, garden machinery, or automotive parts sales (preferred). Strong knowledge of lawnmower parts and their applications. Excellent communication and customer service skills. Ability to use parts lookup software and online catalogues. Basic computer skills (MS Office). Strong attention to detail and problem-solving skills.

Preferred Qualifications:

Prior experience in a similar role within a dealership, repair shop, or parts store is preferred but not essential. Technical background in small engines, lawn equipment, or mechanics preferred but not essential. Full training given.

Working Conditions:

May require occasional heavy lifting (up to 25kg).

Salary & Benefits:

Competitive salary (dependent on experience).
If you're seeking a new challenge and are driven to grow professionally, this role offers the perfect opportunity.

This position is based in a distribution centre and does not involve direct customer interaction.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Bereavement leave Company events Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: PAHANDYS