Job Description

About Castelan:

Castelan, a leading national furniture care business based in Weston-Super-Mare, is seeking a dedicated Parts Liaison Administrator to join our dynamic team. We are committed to providing exceptional service and repair solutions to our customers within the furniture insurance, commercial services, and retail markets. Our conveniently located office, is just five minutes from the town centre, and offers easy accessibility for all.

Role Purpose:

As a Parts Liaison Administrator, you will play a crucial role in ensuring the efficient flow of parts within our organisation. This position requires a strong understanding of logistics, excellent communication skills, and the ability to build and maintain positive relationships with both internal and external stakeholders. Your contribution will directly impact our ability to deliver timely and effective service to our customers.

Key Responsibilities:

Cultivate and maintain strong relationships with suppliers, resolve order discrepancies, and monitor supplier performance. Efficiently process and track parts orders from internal departments, ensuring timely delivery and providing regular updates to customers. Maintain accurate inventory records, ensure optimal stock levels, and address potential shortages. Pick and dispatch parts in accordance with agreed service level agreements. Maintain precise records of all parts orders, deliveries, and returns, and update the departmental knowledge base with accurate information. Respond to internal inquiries regarding parts availability, costs, and delivery, and provide exceptional customer service. Communicate effectively with suppliers, customers, and internal teams, both verbally and in writing.

Required Skills and Experience:

Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to learn and utilise our in-house claims system. Understanding of customer service principles and the claims process. Strong attention to detail and organisational skills. Excellent verbal and written communication skills. Problem-solving and adaptability skills. Experience in a logistics environment or with telephony customer service is desirable.

Core Competencies:

We seek individuals who demonstrate initiative, strong relationship-building skills, and a commitment to providing exceptional service. We value attention to detail, systematic thinking, and a dedication to continuous improvement.

Join Our Team:

At Castelan, we foster an inclusive and supportive work environment where your contributions are valued. We are committed to equal opportunities and welcome applications from individuals of all backgrounds.

Why Join Castelan?

We believe in creating a workplace where everyone feels valued, respected, and empowered to grow. Here's what you can expect:

23 days annual leave + bank holidays Access to our Castelan Staff Social Activity Group Pension scheme (auto-enrolment for those aged 22+) Dress-down Fridays Free On-site Parking and close to local transport links. Charity fundraising events Employee Assistance Programme - including wellbeing support, counselling, and staff discounts Hands-on experience in a dynamic customer service environment

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience. Applications should be submitted by

Thursday 9 October 2025.

Please note that due to the location of this role, you must be able to commute to our Weston-Super-Mare office.

Job Type: Full-time

Pay: From 24,849.00 per year

Benefits:

Company pension Employee discount Free flu jabs On-site parking Transport links
Work Location: In person