Job Description

Telesales Parts Advisor - Parts Plus

Location:

Leicester

Department:

Parts Plus

Contract:

Full-time

About the Role

Sandicliffe is looking for a

Telesales Parts Advisor

to join our

Parts Plus team in Leicester

. This role is focused on building strong customer relationships, handling inbound and outbound calls, and supporting customers with accurate parts identification and ordering.

You'll play an important role in delivering a reliable, efficient, and customer-focused service, working closely with internal teams and external customers.

Key Responsibilities

Handle inbound and outbound telesales calls to trade and retail customers Identify and supply vehicle parts accurately and efficiently Build and maintain strong relationships with customers Process orders, quotations, and follow-ups using internal systems Work to sales targets while maintaining excellent customer service Liaise with warehouse and delivery teams to ensure timely supply Maintain accurate customer and pricing records

About You

Experience in telesales, parts, automotive, or a customer service environment is desirable Confident and professional telephone manner Strong communication and organisational skills Customer-focused with a proactive approach Able to work effectively within a team Automotive parts knowledge would be an advantage, but full training will be provided

What We Offer

Competitive salary with performance-related bonus Full training and ongoing development Career progression opportunities within Sandicliffe Employee benefits including staff discounts A supportive and inclusive working environment

Our Commitment to Inclusion

Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.

Job Types: Full-time, Permanent

Pay: 27,250.00-28,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Store discount
Work Location: In person