Job Description

Parts/Service Advisor - Felixstowe

up to 25,000 p.a. (dependent upon skills set)

Working hrs

:
Monday to Friday
Alternating weekly - 0800hrs to 1600hrs/1000hrs to 1800hrs
Saturday 0800hrs to 1200hrs (1 in 3)

We are looking for a motivated and customer-focused Parts & Service Advisor to join our busy Felixstowe team. In this crucial frontline role, you will be responsible for delivering excellent customer service while supporting both the Parts and Service departments

About the Role:

As a Parts Service Advisor, you will play a key role in providing exceptional support to our customers and workshop team. You will be the first point of contact for parts enquiries, offering expert advice, processing orders efficiently, and ensuring our customers receive the high-quality service they expect from the Volvo brand.

Key Responsibilities:

Provide excellent customer service to all parts and service customers, both face-to-face and over the phone. Identify, source, and supply vehicle parts to retail and workshop customers. Process parts orders accurately and efficiently. Manage stock levels and ensure parts availability. Support the Service department with parts requirements for workshop jobs. Maintain strong working relationships with colleagues, customers, and suppliers. Ensure all administrative tasks are completed to a high standard.

About You:

Previous experience in a parts or service advisor role, ideally within the automotive, HGV, or commercial vehicle sector. Excellent communication and customer service skills. Strong attention to detail and organisational skills. Ability to work effectively in a fast-paced environment. Good IT skills and familiarity with parts catalogues and ordering systems. A proactive, positive attitude and a team-player mentality

We can offer you:

25 days holiday raising +1 day per year to 30 days Company pension Health cash plan with access to dental insurance Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more. Cycle to work scheme Referral Schemes (earn yourself 1000!!)

Apply Today!

If you have the skills, experience, and enthusiasm to succeed as a Parts Service Advisor at Volvo Truck and Bus Norwich, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site parking Referral programme Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Application question(s):

Do you have previous experience in this field when are you available for interviews Are you happy with hours as advertised What are your salary expectations
Work Location: In person