Job Description

Parts/Service Advisor - Norwich

Salary up to 15.38 per hour (dependent upon experience and skillset)

Monday to Friday - 0800hrs to 1600hrs (1/2 hr unpaid lunch)

1 in 3 Saturday morning @ overtime!

Drive Your Career Forward with Volvo Truck and Bus!

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, customer-focused environment? If so, we want to hear from you! Volvo Truck and Bus Norwich is looking for a dedicated

Parts Service Advisor

to join our successful and friendly team.

About the Role:

As a Parts Service Advisor, you will play a key role in providing exceptional support to our customers and workshop team. You will be the first point of contact for parts enquiries, offering expert advice, processing orders efficiently, and ensuring our customers receive the high-quality service they expect from the Volvo brand

What will you be doing?

Provide excellent customer service to all parts and service customers, both face-to-face and over the phone. Identify, source, and supply vehicle parts to retail and workshop customers. Process parts orders accurately and efficiently. Manage stock levels and ensure parts availability. Support the Service department with parts requirements for workshop jobs. Maintain strong working relationships with colleagues, customers, and suppliers. Ensure all administrative tasks are completed to a high standard.

About You:

Previous experience in a parts or service advisor role, ideally within the automotive, HGV, or commercial vehicle sector. Excellent communication and customer service skills. Strong attention to detail and organisational skills. Ability to work effectively in a fast-paced environment. Good IT skills and familiarity with parts catalogues and ordering systems. A proactive, positive attitude and a team-player mentality

Apply Today!

If you have the skills, experience, and enthusiasm to succeed as a Parts Service Advisor at Volvo Truck and Bus Norwich, we'd love to hear from you

Benefits:

Contributory Pension scheme matched up to 5% Health cash plan with access to dental insurance Extended maternity/paternity & adoption leave Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more. Cycle to work scheme Cash plan savings scheme Ignition electric car scheme
Job Types: Full-time, Permanent

Pay: Up to 15.38 per hour

Expected hours: No less than 37.5 per week

Schedule:

Monday to Friday Overtime Weekend availability
Application question(s):

Do you have previous experience in a similar role Is location convenient for daily travel Are you happy with working hours and salary as advertised when are you available for interviews
Work Location: In person

Reference ID: Norwich