Job Description

About us:

Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we're about so much more than just marinas, whether it's our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you're never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

Our values:

DETAIL

We focus on doing things right for our customers

EXPERIENCE

Going beyond good service to put customers at the centre of all we do

CARE

We care about each other, our customers and the environment

COMMUNITY

We actively create inclusive places to bring people together

CHALLENGE

Be fearless, give it a go!

Portishead Marina:

Portishead Marina is the centre piece of the exciting Port Marine development comprising of a collection of town houses, luxury apartments, waterside bars, restaurants, and coffee shops. With over 350 fully serviced berths, plans to expand and a thriving boatyard with a 35T lifting capacity, it offers an ideal location for exploring the Bristol Channel with great access to the motorway network and excellent transport links from Bristol. Portishead Marina is a vibrant and friendly hub with a busy marina, and we look forward to welcoming you to our team!

Role purpose:

An opportunity has arisen at Portishead Marina for a part-time Cleaner, who will be responsible for creating a clean and well-presented environment around the marina, ensuring that staff/customers/guests enjoy a comfortable and pleasant visit.

Key responsibilities:

Perform thorough cleaning of Marina facilities according to established standards and protocols. This includes dusting, vacuuming, mopping, and sanitising surfaces to maintain a hygienic environment within the marina reception, kitchen areas, and washrooms. Properly dispose of all waste and recyclable materials in designated areas. Monitor and report inventory levels of cleaning supplies and amenities to the Assistant Manager to ensure adequate stock is maintained at all times. Report any maintenance issues or damages observed during cleaning duties to the Assistant Manager. Provide friendly and courteous service to guests, responding promptly to any requests, inquiries or complaints while maintaining a professional demeanour. Follow all safety and sanitation guidelines to ensure a safe working environment for yourself, colleagues, and guests. Deal with reasonable complaints/requests with professionalism and patience Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Skills & Experience:

Knowledge of cleaning techniques and best practices for maintaining cleanliness and hygiene. Strong attention to detail and the ability to work efficiently in a fast-paced environment. Ability to work with little supervision and maintain a high level of performance. A passion for providing excellent customer service and creating positive guest experiences. Physical stamina and the ability to lift and move heavy objects. Strong verbal communication skills and an ability to interact effectively with customers and team members. Ability to thrive in a fast-paced environment and adapt to changing priorities. Collaborative mindset and a willingness to work as part of a team to achieve common goals. Ability to handle customer concerns or issues with a calm and solutions-oriented approach. Flexibility to work a variety of shifts, including weekends and holidays. Ability to prioritise your workload to maximise your efficiency. Ability to work quickly without compromising quality. Patience and the ability to remain calm in stressful situations. Diligent and pay attention to detail. Knowledge of public safety and security.

Working Hours

8 to 10 hours per week. Specific times/days of work to be agreed.

Benefits for you:

29 days' annual leave (full-time equivalent). Holiday accrued for hours worked. Contributory pension scheme. Friendly and dynamic team working environment. Free car parking.
Job Types: Part-time, Permanent

Pay: 12.36 per hour

Expected hours: 8 - 10 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Weekend availability
Ability to commute/relocate:

Portishead: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 10/07/2025