Job Description

Type:

Part-time (on-site)

Hours:

Starting at 9:30am, with some flexibility to increase hours to help cover annual leave

Job Overview:

We're looking for a friendly, organised, and proactive

Part-Time Customer Service & Administrative Assistant

to join our team. This varied role focuses on supporting our customers -- by phone, email, and online -- while also helping with day-to-day administrative tasks to keep the office running smoothly.

You'll work closely with our customer service and accounts teams, assisting with enquiries, orders, and general office support. It's an ideal role for someone who enjoys helping people and likes being part of a small, supportive team.

Responsibilities

:

Answer customer phone calls and emails in a professional and friendly manner. Provide information, updates, and assistance to customers regarding orders, collections, and products. Support our B2B and online customers (including website, eBay, and Amazon enquiries). Carry out basic administrative tasks such as data entry, filing, and document organisation. Help maintain accurate customer and order records. Assist with general office duties and provide additional support during busy periods or team holidays.

Requirements

:

Excellent communication skills - both written and verbal. Friendly, patient, and confident when dealing with customers. Strong attention to detail and accuracy in data entry. Basic computer skills, including Excel and email systems. Well-organised with the ability to manage your time effectively. Previous experience in customer service or administration is helpful but not essential - full training will be provided.

Why You'll Love Working With Us:

We're a supportive, down-to-earth team that values teamwork, initiative, and great service. You'll enjoy a friendly work environment with opportunities to learn and take on more responsibility over time.

Perks:

Part-time hours starting at 9:30am Flexibility to increase hours to help cover annual leave Full training provided Friendly and supportive team environment Free on-site parking
Job Type: Part-time

Pay: 13,000.00 per year

Benefits:

Company pension Employee discount Flexitime Free parking On-site parking
Work Location: In person