Job Description

LIVVE is an innovative online menopause clinic and pharmacy. We combine clinical expertise, digital tools, and personalised support to help women manage their hormone health, access safe medication, and improve quality of life.

We are a small team with a big mission: to make menopause care accessible, affordable, and empowering.

We are looking for a proactive, confident, and organised

Pharmacy & Clinic Administrator

to support the smooth running of LIVVE's online clinic and pharmacy service.

Job Summary

You will play a key role in supporting clinicians and patients by handling day-to-day administrative tasks, ensuring prescriptions and medication requests are processed efficiently, and providing excellent customer service. You will also help keep operations efficient by overseeing stock, trade accounts, performance reporting, and internal communication.

Duties

Manage the day-to-day operations of the clinic, ensuring efficient workflow and high-quality patient service. . Maintain accurate patient records and ensure compliance with privacy regulations. Coordinate scheduling for appointments, ensuring optimal utilisation of resources and staff. Managing patient communications (email, phone, online portal) with professionalism and empathy. Taking control of ordering and stock management, ensuring supplies are maintained at minimum daily levels so pharmacists can work efficiently. Liaising with pharmacy account managers and trade accounts to place and follow up on orders. Monitor clinic performance metrics and implement improvements as needed. Assist in budgeting and financial management tasks related to clinic operations. We are looking for a proactive, confident, and organised Pharmacy & Clinic Administrator to support the smooth running of LIVVE's online clinic and pharmacy service. Using Excel to track and report weekly and monthly KPIs. Preparing updates for and leading regular team meetings to ensure smooth communication.

Qualifications

Previous office experience is essential, with a strong preference for candidates who have administrative experience in a healthcare setting. Excellent organisational skills with the ability to multitask effectively in a fast-paced environment. Strong communication skills, both verbal and written, to interact effectively with patients and staff alike. Proficiency in using office software and electronic health record systems is advantageous. A proactive approach to problem-solving and the ability to work independently as well as part of a team. A commitment to maintaining confidentiality and adhering to ethical standards in healthcare administration. This role offers an opportunity for individuals passionate about healthcare administration to contribute positively to patient care while developing their professional skills within a supportive environment. Confident and able to work independently while also contributing as part of a small team. Comfortable liaising with suppliers, managing trade accounts, and handling stock control. Proficient in Excel, online platforms, and Microsoft Office/Google Workspace. A genuine interest in women's health and making a difference in patients' lives.
Job Type: Part-time

Pay: 13.50-16.00 per hour

Expected hours: No more than 16 per week

Benefits:

Company pension Employee discount Flexitime On-site parking Work from home
Language:

English (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Leeds LS17 7AW