Job Description

Overview

We are seeking a dynamic and friendly Receptionist to join our team and serve as the welcoming face of our organisation. In this vital role, you will be the first point of contact for visitors, clients, and staff, ensuring a positive and professional experience at all times. Your energetic approach and excellent organisational skills will help maintain smooth office operations, manage communications efficiently, and support various administrative functions. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, this opportunity is perfect for you!

Duties

1. First point of contact. To meet and greet members of the public and visitors to Fermanagh House in a friendly and courteous manner, and to assist / direct where necessary in an efficient manner.
2. Book meeting rooms and maintain the meeting room's booking system.

3. To provide administrative and secretarial support (including, but not limited to typing/word-processing, photocopying, printing).

4. To receive oral and written messages at reception and to relay such to appropriate person.

5. Prepare / set-up / clean meeting rooms to facilitate users.

6. Prepare and assist with the provision of hospitality.

7. Look after all communal areas, including kitchen / toilets and keep clean and tidy.

8. To respond to clients'/staff requests for information and inform clients of available products/services within.

9. To provide good business relations with clients and staff.

10. To send, receive and respond to emails.

11. To maintain a tidy and safe working environment in Reception meeting rooms and other communal areas.

12. To operate booking/appointment systems for Fermanagh House as requested.

13. To maintain filing system.

14. To collect and maintain statistics and other information as directed.

15. To maintain confidentiality in all dealings with staff and visitors.

16. To carry out photocopying for clients and to provide relevant information to the Accounts department to facilitate billing.

17. Maintaining daily sign-in registers supporting compliance with Health & Safety Policy.

18. Contribute and assist in the smooth running of Fermanagh House

OTHER

- To undertake any other duties and responsibilities which will assist in the achievement of The Fermanagh Trusts objectives.

- To demonstrate flexibility in the execution of duties as part of a small team.

- To conform at all times to the Trust ethics and values
- On occasions work may involve some evening / weekend hours.

Qualifications

Essential

Good personal presentation

Excellent interpersonal and communication skills (verbal and written)

6-Month Administrative experience

Strong organisational and multitasking abilities

Proficient in Microsoft Office

Confident in handling phone, email, and face-to-face enquiries

Ability to maintain confidentiality and professionalism at all times

Initiative and drive

Excellent communication skills (oral & written)

Ability to work with minimum supervision

Organised and accurate - attention to detail

Ability to multi-task and work under pressure

Knowledge of local voluntary/community organisations

Honest

Enthusiastic & possess a positive attitude

Friendly personality and relates well to others

Ability to maintain composure in high press and fast paced environment

Able to maintain confidentially

Assurance on daily punctuality

. Flexible working arrangements

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 20.5 per week

Work Location: In person