Job Description

The View Hotel Folkestone is a boutique style 46 bedroom hotel, perfectly situated on the Leas in Folkestone.

Recently became a member of Radisson Individuals.

Offering stunning views and fantastic service, we are a family owned and operated hotel, bar and restaurant.

We are looking for a dedicated and personable individual to join our experienced reception team. Must be friendly, hard working and have a passion for great customer service.

Shifts could be either early or late shifts - 7am - 3pm or 3pm -11pm

Duties include but are not limited to:

Using our Radisson Property Management Software on a daily basis. To prepare all necessary documents for guest arrival and departure. Respond to a wide range of guest requests and promote hotel facilities Manage invoicing payments and cash operations during the shift Ensure application of the hotel's safety and security regulations. Ensure the safety of people and property in the hotel. Greet guests upon arrival and provide a warm welcome Complete all relevant fire safety checks Complete security walks to ensure all exits are secure, and all hotel floors are safe. Some cleaning tasks required e.g sweeping and mopping public area floors/breakfast buffet setup etc. Bar service for in house guests Check guests in and out efficiently, handling all transactions accurately Answer phone calls and assist with guest inquiries and reservations Handle guest requests promptly and professionally Maintain a tidy and organised reception area Assist with administrative tasks as needed

Skills:

- Previous experience in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Strong phone etiquette and customer service skills
- Ability to multitask and work well under pressure

- Ability to manage your own time and work independently to complete tasks.

Job Types: Part-time, Permanent

Pay: 12.30 per hour

Expected hours: 16 - 24 per week

Benefits:

Discounted or free food Employee discount
Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Folkestone: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel Reception: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Part Time Reception