Job Description

Why Join Us?

At Fidler & Pepper Lawyers, were more than just a law firmwere a community. With four offices across Mansfield, we blend a friendly, supportive office culture with hybrid and remote working opportunities. We believe that when employees thrive, clients receive the best service. Thats why we foster a workplace where people love what they do. Were hardworking, yet we have fun. We support each other, invest in personal growth, and prioritise well-being. Join us and enjoy training, learning opportunities, wellbeing days and personal development workshops designed to help you grow professionally and personally.

Job Purpose and Overview

The main purpose of this role is to be the first point of contact for our clients and to handle calls and visitors to our Reception areas in a friendly and efficient manner. This is a part time position, working half a day Tuesday afternoon and 2 full days, Thursday and Friday across our Sutton and Mansfield offices with additional ad-hoc cover where required.


The ideal candidate will be well presented, outgoing and customer focused with a genuine passion for delivering a customer service that is second to none. You will have the ability to manage high call volumes, will deliver exceptional customer service and may be expected to help with other admin duties where required.

Key tasks and Accountabilities

Answering and transferring calls in a timely and professional manner Meeting and greeting clients as they attend the office, along with arranging appointments for other members of the team Dealing with client queries via the telephone and face-to-face Taking bill payments Housekeeping of the Reception area and meeting rooms Assisting with incoming and outgoing post Working with an advanced IT infrastructure

Person Specification

Previous experience working as a Receptionist would be an advantage, however full training will be provided on our systems Good telephone skills with a friendly and approachable manner, keen to generate an excellent first impression Good written communication skills Good attention to detail with a methodical approach to all tasks Team player who sees helping others as a fundamental part of the role Good IT skills in order to enable the postholder to quickly learn our systems A willingness to learn

What we offer you

A Flexible working environment

The flexibility to take annual leave from as little as one hour at a time We also operate a flexitime working system providing flexibility with hours of work Lunchtime closure across the firm with one hour lunchbreak day leave to celebrate your Birthday

Salary and benefits

We offer a competitive salary within a salary scale that allows ongoing progression A starting annual leave entitlement of 31 days (including bank holidays) increasing by a further 2 weeks with service (pro rated for part time staff) Full-time hours which are lower than many employers at 35 hours per week over Monday to Friday We operate a non-contractual bonus scheme which you will benefit from after completion of our settling in period
This role will be based at our Regent Street office in Mansfield town centre and at our Low Street office in the centre of Sutton in Ashfield.

Ready to Join Us?

If youre looking for a career where you feel valued, supported, and challenged, apply today! But dont waitthis vacancy may close earlier than the specified date once sufficient applications are received.


At Fidler & Pepper, we are committed to actively promoting and fostering an inclusive working environment, where everyone feels valued and we build relationships based on mutual respect and trust. In our community, employees are encouraged to contribute their unique perspectives and we strive to create a workplace where diversity is celebrated, embraced and embedded within our company values. Discrimination of any kind, has no place within our company culture.


We believe in creating a great place to work, as we know that a positive working environment helps us create a successful business. Happier staff give a better service, and a better service means happier clients. Fidler & Pepper supports every individual, providing the opportunity to develop in their career, thrive in their roles and reach their full potential within a supportive environment. Treating every employee as an individual is at the heart of Fidler & Pepper and we combine the business needs with the individuals needs and ambitions. By doing this we create a working environment where everyone can apply the best version of themselves to their time at work.


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