Job Description

Brand Summary

Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we're committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally in over 75 countries through more than 1,900 points of sale. For more about TUMI, visit www.TUMI.com.

Summary of Position

Provide a positive customer experience as directed by the TUMI Difference and TUMI Moments. Develop new customer relationships and interact with existing customers to increase sales. Attain quarterly sales and SPH goals. Build strong partnerships with co-workers and store management.

Duties and Responsibilities

SALES:

Meet or exceed SPH goal. Convey the importance of the TUMI Customer Experience. Contribute to the attainment of store sales goals. Enforce excellent customer service through emphasis on client books, note cards, customer approach and relationship development. Maintain an outstanding level of productivity. Coordinate and seek assistance from the store manager or assistant manager in closing a sale of suggesting a special order. Promptly and efficiently process all basic sales transactions through the register, including name capture. Attempt name capture at every transaction.

COMMUNICATION:

Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas. Diffuse customer service concerns and defer escalated issues to store or assistant store manager.

MERCHANDISING:

Participate in the merchandising of the store to acquire the skills necessary to work independently. Merchandise the store as directed by visual guidelines. Implement correct usage of interior signage. Ensure that all stock is well maintained and in good condition.

HUMAN RESOURCES:

Follow policies and procedures as defined in the associate handbook. Assist in the orientation and training of new associates. Cooperates with co-workers and consistently supports company philosophies staff. Presents a professional appearance in accordance with established dress code. Maintains high level of attendance and punctuality. Dutiful in maintaining meals and break schedules.

OPERATIONS:

Ensure name capture is attempted at every transaction. Ensure price changes are ticketed accurately and in a timely fashion. Notify manager of damages and partner with manager for proper return to the warehouse. Maintain proper housekeeping standards. Maintain a secure and hazard free environment.

CUSTOMER SERVICE:

Exemplify the TUMI Difference and Tumi Moments. Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, if necessary. Explain TUMI's after sales service philosophy. Build and maintain a current and organized clientele book through the TUMI App by Proximity. Promptly and efficiently process all basic sales transactions through the register. Send thank you cards through the TUMI App by Proximity. Notify customers on upcoming events. Maintain an awareness of the competitive environment.

LOSS PREVENTION:

Maintain inventory on the sales floor by replacing sold merchandise with merchandise from the stockroom. Promptly report shoplifters or in house theft. Control shrinkage through loss prevention awareness. Participate in store inventory on seasonal or as needed basis.

Qualifications

Strong communication skills, both verbal and written Bilingual or multilingual abilities are a plus Experience in merchandising and product display Basic math skills for handling transactions and inventory Excellent time management and organizational skills Proficient phone etiquette for customer interactions Familiarity with the local market and customer preferences
Job Types: Part-time, Permanent

Pay: 12.50 per hour

Additional pay:

Performance bonus
Benefits:

Employee discount
Schedule:

Holidays Monday to Friday Overtime Weekend availability
Experience:

mid-premium retail environment: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 16HWEST160525