Job Description

Part-Time Sales & Office Administrator

Seafood Wholesale & Retail Business
Based in a vibrant food-focused community in SE London

Monday to Friday, 9:00am - 2:30pm (5.5 hours/day)

We're a growing and fast-paced seafood wholesale business with two popular retail shops, a buzzing wholesale operation, and exciting events on the horizon. We're on the lookout for a proactive, organised, and friendly

Sales & Office Administrator

to join our small but mighty team.

This role is perfect for someone who thrives on variety, takes initiative, and enjoys balancing office admin with customer-facing sales support.

Your Key Responsibilities Will Include:

Inputting and managing daily sales orders Chasing up wholesale customer orders and ensuring order completeness Booking couriers and handling any delivery issues Answering phone calls and emails professionally and promptly Handling customer complaints with empathy and efficiency Running reports for the Managing Director and Operations Supervisor Logging staff sick and holiday days Maintaining a record of staff holiday allowance remaining Assisting with our due diligence and compliance admin Supporting retail shop and wholesale teams with general admin Helping coordinate events and tastings as needed

Dealing with inbound wholesale client opportunities and following up professionally

Taking on outbound client lead generation, including email automation tools

Reaching out to existing clients to ensure they are well looked after and exploring upselling opportunities

You'll Need To Be:

Experienced in administrative support (essential) Confident, personable, and highly self-motivated Calm under pressure, organised, and adaptable A natural problem solver who can think on your feet Comfortable using basic office software and systems Professional in tone and approach, especially when dealing with customers

Bonus If You Have:

Experience in food, hospitality, logistics, or FMCG sectors Familiarity with CRM/order systems, reporting, or inventory management Experience with outbound sales, lead generation, or client account management A passion for sustainable food and great produce

What We Offer:

A friendly, supportive work environment in a community-focused business park, home to some of London's best independent food brands Set working hours: 9:00am - 2:30pm, Monday to Friday A role that's varied, engaging and makes a real difference to the running of the business Opportunities to grow with us as we expand into events, new projects, and wholesale sales growth
To apply, please send your CV and a short cover note to

info@thefreshfishshop.com

telling us why you'd be a great fit for this role.

Job Types:

Part-time, Permanent

Additional pay:

Quarterly bonus

Benefits:

Staff discounts Opportunities to develop in sales and account management
Job Types: Part-time, Permanent

Pay: 19,000.00 per year

Expected hours: 27.5 per week

Benefits:

Employee discount Store discount
Work Location: In person