Job Description

At Primary Workshops for Schools, we bring learning to life. Our creative, hands-on workshops are designed especially for primary schools, helping children discover the world in fun and memorable ways. From drumming and dance to science and circus skills, our workshops inspire curiosity, confidence, and joy.

As we continue to grow, we're looking for a Part-Time, Term-Time Customer Services Specialist to join our friendly, down-to-earth team. If you're someone who loves helping people, thrives on keeping things organised, and takes pride in delivering a brilliant customer experience, we'd love to hear from you.

The role

As our Customer Services Specialist, you'll be the main point of contact for schools once they've booked their workshops. You'll help make the logistics run smoothly from confirming timings and special requests to keeping our facilitators in the loop.

You'll play a key part in ensuring that every school feels supported, informed, and confident in their booking and that each workshop day goes off without a hitch.

This role would suit someone who is naturally organised, friendly, professional and enjoys both independent work and being part of a supportive team.

What you'll be doing

Communicating with schools by phone and email to confirm timing details, answer questions and offer great customer support. Coordinating with facilitators to make sure everyone has what they need for a smooth-running day. Chasing up final details such as class timings and special requirements. Providing warm, professional, and proactive customer service throughout the booking journey. Acting as a positive ambassador for Primary Workshops for Schools leaving every school with a great impression of who we are and what we do. Handling the occasional complaint or issue calmly, helpfully, and with care.

What we offer

13 per hour Part-time, term-time only (Monday to Friday) Hours flexible for the right candidate A friendly, supportive team environment Opportunities to grow and take on new responsibilities as we continue to expand
Job Types: Part-time, Permanent

Pay: From 13.00 per hour

Expected hours: 20 - 30 per week

Work Location: In person