Job Description

Date:

Oct 28, 2025

Location:

Stoke on Trent, GB

Company:

franke

About Franke

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.


The Franke Home Solutions division is the world's leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

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To ensure that all ordered goods are despatched to consumers from the warehouse in good condition and in a timely manner. Process inbound deliveries Ensure all health and safety aspects of the warehouse are adhered to To provide additional administration support for the Consumer Care team where required

Your tasks

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To pick, pack & post goods issue spare parts for delivery, including point of sale orders from retailers To pick, pack and book in DHL deliveries for ROI customers To place orders for technicians on SAP and coordinate pick up for their PUDO Check stock, book in and put away deliveries from suppliers Process customer returns in SAP if needed To source and obtain general office stationery and supplies To attend Health and Safety meetings where required and enforce local actions Carry out regular Health and Safety checks in line with business guidelines To provide general administrative support Other duties as required by the Consumer Care Team Leader & Consumer Care Manager

Requirements

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Education and qualifications:

PC literate with a working knowledge of Microsoft Office applications. Demonstrably strong written and verbal communication skills.

Experience:

Experience of working in a fast paced, customer focused role Experience of using business operating systems e.g. SAP, CRM an advantage

Other skills:

Ability to execute fast accurate and professional results handing multiple tasks and assignments. The ability to recognize pressing issues and resolve immediately or escalate to enable smooth business function. The ability to maintain a professional and pleasant demeanour at all times, even when dealing with customer conflict. Ability to undertake a physical workload and awareness of manual handling requirements Demonstrable, strong customer service focus Excellent Time Management skills Strong sense of ownership

What we offer you

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LinkedIn Learning Access: Expand your skills with access to a vast library of online courses. Employee Benefits Platform: Enjoy perks and discounts through our employee benefits platform. Pension Scheme: Secure your future with our pension scheme, featuring a 6% employer contribution and a 1% employee contribution. Employee Assistance Program (EAP): Access confidential support and resources for personal and professional challenges. Free parking space
For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.