Job Description

About us

We are an independent hospitality company that owns and operates a collection of distinctive venues across South Wales. Our portfolio includes

Peppermint Bar & Kitchen

(Cardiff and Swansea) - vibrant, stylish cocktail bars known for their upbeat atmosphere and social dining;

BrewStone

- a Swansea-based day-to-night venue offering wood-fired dishes, craft beers and artisan coffee;

Bambu Beach Bar

- a Latin-tiki inspired nightlife destination specialising in rum-based cocktails and immersive party experiences; and

Frango

- a Portuguese-style charcoal chicken restaurant located in Swansea's Uplands. We are a forward-thinking group, always striving to create new projects and deliver consistently high standards across everything we do.

Join our dynamic team as a Party Planner!

Are you passionate about delivering exceptional customer service and driving sales? Do you excel at turning inquiries into loyal customers? If you're results-driven and ready to thrive in a fast-paced environment, we want you to join our team as an

Party Planner!

As a

Party Planne

r, you'll be at the forefront of our sales process - managing incoming enquiries, converting leads, and maximising pre-booked sales. You'll work alongside with our Marketing & Sales team to align efforts and drive growth, all while providing a smooth and fast customer experience.

WHAT WE EXPECT FROM YOU

To manage all inbound enquiries, bookings, and communications - through all channels including but not exhaustive to: telephone, website, venue booking system and social media To grow and maximise pre-booked sales and footfall through the sales of packages, offers, occasions and experiences. To effectively manage leads and assist the department with hitting conversion rates and cover targets. To assist the team in promoting all initiatives for the business. Ensure all enquiries, reservations, bookings, and associated communications are actioned in line with Creative Hospitality Group's standards and ways of working, and processed to deadline efficiently. Support the business with providing impeccable customer communication. End of Day reporting and weekly sales meeting attendance and participation. To play your part in delivering a standout guest experience, building relationships with our customers to drive long-term guest loyalty and repeat custom.

HIRING INTO OUR SALES TEAM

Some previous experience in an admin-based, customer-facing role is essential. Previous experience in sales, ideally from a hospitality background, is highly desirable - but not essential. A friendly, vibrant and bubbly personality who's a natural "people person". A driven individual who strives to hit & over-achieve on their targets and understands the value of their role. Well spoken and written English is essential for this role. Excellent time management. Ability to multi-task and prioritise key elements of the role. An understanding and a keen interest in the hospitality industry.

WHY WORK FOR CREATIVE HOSPITALITY GROUP?

50% Discount in all venues on food and drink Discounted Gym membership through Hussle 28 days paid holiday (full time) Unlimited holidays (unpaid) Birthday bottle of house spirit Christmas and Summer staff events Subsidised staff accommodation Excellent in-house training Personal development plans

ABOUT THE CREATIVE HG POLICY

The Creative Hospitality Group collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.

Please read this policy carefully. By providing personal data to us in any way, you agree to our use of your personal data in accordance with this Privacy Policy. For further information you will be able to visit our Creative Hospitality Group website for the full policy.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Additional leave Casual dress Company events Discounted or free food Employee discount Free parking On-site parking Referral programme UK visa sponsorship
Work Location: In person